Best customer service! Owner took care of us from day 1: giving us a larger truck (because orig reservation wasn't handled correctly (not by him, customer srv), to allowing us to make last minute changes when needed & being patient overall.
Darryl T
Customer Reviews for 2nd Opinion Car Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The guy was friendly and helpful.
Joe CGreat customer service’s
Darlene KWe were treated well, fairly, and had no problems with the price, the equipment, or any part of this transaction. We will use this location again.
John MWe were overcharged by 2 gallons of gas even though we left the truck with more fuel than when we picked it up. We drove only 11 miles (odometer was wrong going out by 1 mile) and yet were billed for 2 gallons of gas. Ridiculous. We have photos of before & after for both odometer & gas. Checkout process is very slow. The reservation was in my name, but he deferred to my husband and listed him as primary driver, when I had him listed as additional driver, and when he made this change, he didn't update my husband's last name as I kept my maiden name. Felt very disrespected. Office/ counter area is a mess/ filthy; highly disorganized. Trash cans overflowing, loose auto tools & supplies laying all over the place, a loaf of bread and used fork with smear marks were on the desk as we waited to get checked out. Not a professional, welcoming environment at all.
John BThe sales person tried to upgrade, stating I could not use it for our purposes. U-Haul website said they were compatible. When I had my (male) friend go with me, we drove away with it. He yelled at me on the phone stating he had over 40 years experience. My friend has transported cars all over the us for over 50 years. That guy was rude and disrespectful to me as a woman!'
Jerry SI didn't use equipment but inside trailer was clean cab however had the panel that is by the gas peddle off and the exhaust system had fallen off the guy told me but didn't tell me about the inside it was a hot hot ride all day cause burn on my leg ankle area from the heat..not happy
Amy TTerribly rude service
Lisa KCustomer service was very rude. Not even sure if the man's name. He never gave it to me. Rude from the time I walked in to the time I left. Never going back or recommending!
Lauren SExtraordinario servicio al cliente
James SU-Haul truck motor no good fix U-Haul truck please thank you also you my money back please they not fix truck motor let you know so you owe my money back because this is not good truck have fix truck before someone buy rent truck that not right to me runner motor not good so you owe my money back my friend already know told men motor not good they stop then run stop run so let you know ok thank you very much please owe my money back ok thank you
Antonio CMy bill needs to be adjusted, it was 40 dollars more than the actual price
CHARLES LEverything went smoothly. No recommendations.
Michael LEverything was fine. Andy was very helpful and explained everything about the procedure.
Craig NThe person who helped me was excellent.
James RThis is not a perfect location. The operator of it works alone, so visually, it may not be appealing to many. But the man knows his business and I have used his trucks many times over the years. He may be a little gruff at times, but if any of us had to deal with some of the customers that I have seen him deal with we'd be gruff at times as well. Cut him a little slack and get a little acquainted with him and you'll find a small businessman who will go out of his way to work with you or anyone else.
Andres FAddy was friendly and did great job .
John BThanks for renting during
Clarence AExcelente
John YI found this rental experience a positive one. Have now rented from this location several times and would be happy to do so again.
David ZGreat service
JOSEPH GThere isn't much cell signal at this location, which makes using the app to pick up the truck difficult.
Jake MSO JENNIFER A MANAGER WAS A MAJOR CUNT. SHE WAS NO HELP AND VERY ARGUMENTATIVE. I AM DISGUSTED AT HOW UNPROFESSIONAL THIS WOMAN WAS. SHE WAS NO HELP TO MY SITUATION. I HAD TO PAY EXTRA MONEY FOR MILEAGE BECAUSE IT WAS NOT DISCUSSED WITH MY THE GENTLEMAN WHO WAS HELPING ME. THEY DOWN SIZED THE TRUCK I RESERVED AND TO A SMALLER ONE WHICH MADE ME HALF TO DO 2 TRIPS. THEY WOULD NOT REMIBURSE ME FOR THE GAS THAT WAS IN THE TRUCK AS I LEFT IT WITH MORE THAN I PICKED IT UP. UHAUL IS A RIP OFF. YOU ARE BETTER TO GO WITH ANOTHER COMPANY. ESPECIALLY IF THEY TRAIN THE MANAGERS WHO ARE SUPPOSED TO HELP YOU TO SCREAM AT YOU ON THE PHONE AND ACT UNHELPFUL AND LIKE A HUGE BITCH. I WILL NEVER USE UHAUL AGAIN AND WILL CONTINUE POSTING BAD REVIEWS.
Jennifer CGuy showed up when we were dropping the truck off (place is closed Sunday and the pickup/drop-off is self service), asking questions about mileage after we had already completed the drop off steps through the uhaul app. Was somewhat confrontational and made the whole process more difficult because I was having to answer his questions on top of everything else. No reason for him to even be there, they're closed on Sunday. Let people follow the self service process and leave them alone.
LANHAM PVehicle was not cleaned out and additional equipment requested was not there.
Gregory MAndy was very attentive to my needs but when heard i was in the military he offered to give me a military rate when i returned the truck. Andy reached out to me prior to my rental period to make sure all my bases were covered. i would recommend that anybody in this area to use his location and always return things better than when you got them and lets all pay it forward when we can.
jeffrey wThis place really is one of U-Hauls Better locations. The man who runs the place knows his job and goes over things well with customers. I have watched him on several occasions deal with customers ahead of me who would test my patience to the maximum. I've read reviews where he is called rude,... and frankly, I would challenge anyone to maintain a pleasant demeaner all the time and not get exasperated at times. He has always been pleasant and professional with me. Perfect? no,... but I see no reason to go elsewhere. He always has the most trucks has worked with me and others. If you catch him on a bad day or after he has delt with someone difficult or less than nice, then cut him some slack, he is human, like all of us. He appreciates repeat customers and will work with you. He has earned my long-term business when I need a truck or trailer
Andres FYour app is glitchy when uploading photos. The return process took way to long due to issues with the app. Issues experienced: the app shut down mid return, photos that were uploaded disappeared and needed to be retaken.
Lafe SThe rental process was very easy and fair. I forgot to fill the gas up upon return and was charged for it, as I should have.
John K2nd time renting motorcycle trailer. The owner was very helpful.
Jeffrey SRip offs
roshana sThe person that attend us was very rude. He made very hurtful comments and talked to us like we were dumb. I don't know is he was racist but I felt very discriminated.
BRAYAN GMake sure the boys owner/manager has more help. He was alone and people were waiting. Not a great location here; consider moving the office.
Robert CIt is amazing one can rent a truck without seeing anyone in the office. BUT the process it too long to get approved. I am sure there is a reason why you put all those measures down. The cleaning fees, let people know before they sign up for anything. $25 is almost the price for renting the truck for a day. Too expensive. Aside that everything was perfect.
Kodjo FI left my car keys in truck, can you please ask owner to call me, so I can come pick up my keys.
Jason PDude Andy was super unprofessional and just had 0 cares in the world, he literally crop dusted me as we walked to the uhaul, i was shocked
Jake SThe guy that runs this place is awesome. ...
Joshua WVery professional. Quick and easy to work with.
David BAndy had a lot of units but the store was a mess and pretty dirty.
Alan RAndy at 2nd Car Opinion was great to work with, laid back and friendly. We had some timing issues on our end, and he was willing to help us with scheduling. Would definitely recommend.
Michael LOwner was very rude and made multiple sarcastic comments when my husband went to drop uhaul back off , even though he was an approved driver . Very unprofessional
Monae CIt is good
Durga DExcellent customer service... went above and beyond expectations.. Thank you!
Frank DVehicle was clean. We was happy with the service except for using the app to locate we was there it would not let us so we had to actually do it on the main website.
Niki H👍👍👍
Rudy Lthank you Andy...!! your the only Professional my Family AND i rent uhalus from in columbus.....thank you...!!
Tyson SAndy is a real Professional nice guy.
Tyson SSecond time using this location - always an easy and pleasant transaction!!
Douglas FGreat people to deal with thank you
Vern BAndy (the guy at the front desk to help) came to my car and banged on my window and waved me and my partner to come on . as two women we were immediately startled because a random guy who we didn’t even know worked there banged on our car window . we rolled the window down and he was like come inside and basically told us that he was ready to go home so he rushed our process even though we had selected the self serve option. he then refused my requests that i needed and selected to to try and hurry along our process and when we called him out on his rudeness he tried to gaslight me saying he was just trying to help . overall would not recommend this location to ANYONE. this is the second time i’ve booked a u-haul with this location and the same guy was extremely rude both occasions .
Iyana JCustomer service was great however the rental not so much!
Debra H