Customer Reviews for 10846 Mart Inc
(U-Haul Neighborhood Dealer)

183 reviews

108-46 Merrick Blvd   Jamaica, NY 11433
(Conoco Gas Station)

(718) 487-9048

Office Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(718) 487-9048

108-46 Merrick Blvd
Jamaica, NY 11433
(Conoco Gas Station)

Services at this Location:

Office Hours

  • Mon-Sun: 24 hours
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The vehicle was not clean. Previous renter was smoking in vehicle. I would not recommend this location.

latoya watkis 
Rating:
5.0

Customer did not leave a comment.

DIANA DALEY 
Rating:
1.0

Very bad customer service Booked the truck for 2pm and had a hour and a half delay because the agent did not help is through the problems we was having completing the reservation

Anderson Clarke 
Rating:
4.0

The Representative didn’t approach well and communicate not professionally

Khaja Hamed 
Rating:
2.0

Charged for another day plus insurance after I asked since I returned later would I be charged for another was told no then charged. Told to come back the next morning for refund when I arrived same person gave me U-Haul customer service number who I was on the phone with the night before when he told me come back for the refund. I will never go back to this location or recommend anyone go there.

Paul Therrassant 
Rating:
1.0

Do not rent u-haul in general. They are legit scams

Hreday Padder 
Rating:
1.0

Van was filthy and smelled horrible. Go somewhere else

Melking Hodge 
Rating:
5.0

Customer did not leave a comment.

vinod kumar 
Rating:
5.0

Customer did not leave a comment.

Arturo Arias 
Rating:
1.0

This location is full of thieves.

Sylvester Gregg 
Rating:
1.0

We did not receive the truck with a full tank of gas on returning the truck the guy want a full tank of gas and am damn serious if my card is charged for more 10 miles u guys will and must return my money

Michael Seivwright 
Rating:
5.0

Customer did not leave a comment.

Rama Goberdhan 
Rating:
4.0

Open 24 hrs

HECTOR J PENAABREU 
Rating:
1.0

If a customer takes the time out to check in online why come there to waste more time by checkin in at the counter again

Karen Brown 
Rating:
3.0

Customer did not leave a comment.

Shomari Williams 
Rating:
5.0

Customer did not leave a comment.

Vinod Kumar 
Rating:
2.0

Vehicle wasn’t clean it was a use water bottles in the cab of the truck paper on the floor. The steering wheel was gritty. The front windshield was dirty. There was no wiper fluid in vehicle to even clean the windshield. And it had an odor like it had never been washed. I had to buy Lysol wipes and Windex to clean and sterilize the inside and out of the vehicle. My overall experience was very poor.

Phenrisa Gilliam 
Rating:
5.0

Excellent

Johan Zabala 
Rating:
2.0

The van's condition was ok. However I had a terrible experience renting from your representative at this Conoco gas station. I arrived 30 minutes earlier before my appointment time anticipating delays and I sure did get delayed. The owner of the store who assisted me unfortunately was using a laptop computer that was running slow and not able to scan my information properly. On the fourth time and 45 minutes later, he was successful. He was of indian descent which I have no problems with but he had much difficulty in explaining the basics to me about the rental details in English. So much to the fact that I wasn't even aware that I left the property without noticing that the fuel level was only at a 1/4 of a tank. Therefore upon returning I had to fuel up to that level. The store itself was not a safe dwelling with the entire center of the ceiling deterioated to where you can see the insulation and piping of the building. This is a health and safety hazard and surely doesn't equate to UHaul's standard, at least I hope. I would not rent one of your vehicles from this location again.

Duane Whitley 
Rating:
5.0

Customer did not leave a comment.

Margarita Mendez 
Rating:
5.0

Customer did not leave a comment.

sachin joshi 
Rating:
3.0

Customer did not leave a comment.

Monirul Islam 
Rating:
5.0

Customer did not leave a comment.

Komalpreet Singh 
Rating:
5.0

Customer did not leave a comment.

JOSE JEAN 
Rating:
4.0

It's to expensive

Fabio Sanchez 
Rating:
4.0

Customer did not leave a comment.

Stanley Hodges 
Rating:
5.0

Customer did not leave a comment.

JOSEPHJUNIOR DORCE 
Rating:
3.0

The check out and check in experience was horrible. it took me 45min to check out and i returned there was no indication where to park/drop off truck. also, on the paperwork it stated the truck had a 1/4 tank but in reality it was empty.

Richard Garcia 
Rating:
1.0

The car that I used was very old, and the transmission severely jerked every time the car stops for the signal; I felt very unsafe to drive around. Also, when I arrived there to pick up a truck, the person said the truck I reserved had a brake problem, and redirected me to rent a bigger truck, which I had to pay an extra money just to pick up a regular sized sofa. Very unprofessional, PERIOD.

Eden Choi 
Rating:
1.0

Our experience as new customers was very poor because nobody in the customer service or while we did our reservation online o when we picked up the truck told us about the price pear mile and we end it up spending much money than we thought. UHaul should’ve told us about the price per mile and we could’ve consider renting a smaller truck. Not good. I called customer service and filed a complaint but I still haven’t hear back from them. Not good.

Brans Ravelo 
Rating:
5.0

Customer did not leave a comment.

sachin joshi 
Rating:
3.0

Customer did not leave a comment.

Ralph Dorlus 
Rating:
3.0

Clean vehicles, it was so dirty inside and outside. I couldn't see out the windshield because it was filthy!!!!

Robert Davenport 
Rating:
5.0

Customer did not leave a comment.

sachin joshi 
Rating:
1.0

Check engine light on. Employees were unsure of procedures.

martin palms 
Rating:
1.0

Customer did not leave a comment.

Victoria Wheeler 
Rating:
1.0

The Stafff at this establishment was very rude and unprofessional I definitely will think twice before I use them again .

David Merrick 
Rating:
4.0

The truck wasn’t clean, the truck need service it’s almost break down with us

Joseph Altidor 
Rating:
3.0

The service on the counter is very slow people . Their laptop/ phone are very slow like them

Mohammad Zaman 
Rating:
3.0

Customer did not leave a comment.

Leslie Jackson 
Rating:
1.0

Customer did not leave a comment.

Eluis Manuel Rodriguez 
Rating:
1.0

Customer did not leave a comment.

Chynah Hales 
Rating:
3.0

I was overcharged for the gas, and insurance. When I rented the vehicle I said no to insurance as I have full coverage insurance and I returned the vehicle with more gas that I rented and I was still charged for 3 gallons of Gas totalling $15. Plus . I am very disappointed with this service.

LINDA PHILLIPS 
Rating:
1.0

I was charged twice

TIARA WILLIAMSON 
Rating:
3.0

Customer did not leave a comment.

VENITA CARPEN 
Rating:
5.0

Customer did not leave a comment.

REUBEN GILBERT 
Rating:
1.0

The rep was really lost on how to open up a reservation also I was charged a gas charge when I put gas in the vehicle at the location where I rented the truck.(it’s also a gas station)

MICHAEL CALDWELL 
Rating:
5.0

Good customer service

KERRON ROPER 
Rating:
4.0

Customer did not leave a comment.

Maurice Jones 
Rating:
1.0

Improve the signage to the location. Improve communication so customers knows what they are signing up for. I was not told there would be a fuel surcharge for not returning the truck with a full tank of gas

Greg Dell 
Rating:
5.0

Everything is Good

clinton t 
Rating:
5.0

Customer did not leave a comment.

Winston Wallace 
Rating:
5.0

Customer did not leave a comment.

MDSHAHIDUL ISLAM 
Rating:
4.0

Customer did not leave a comment.

Richard Crawford 
Rating:
5.0

Back of the truck was dirty like somone carry white dirt in it.

Rohan Ellis 
Rating:
5.0

Vehicle inside smell fuel very dirty

Tony Guyaram 
Rating:
5.0

Customer did not leave a comment.

Juan Castillo 
Rating:
5.0

Customer did not leave a comment.

sterling hewing 
Rating:
5.0

Customer did not leave a comment.

harmeet nogivenname 
Rating:
1.0

Rear door was jammed and could not be used for rental purposes Had to seek other mode of transportation

Bhanmattie Ragunandan 
Rating:
5.0

Customer did not leave a comment.

Linda DeSantis 
Rating:
1.0

Customer did not leave a comment.

Shameka Beckford 
Rating:
2.0

Customer did not leave a comment.

Lisa Williams 
Rating:
1.0

Horrible experience from the start! I made a reservation 4 days in advance and was called the day before saying the trailer won’t be available. I made several follow up calls explaining how pissed off I am and magically one appeared so I ended up getting it. The pickup location was a gas station where the worker could give a crap and didn’t even want to hook it up for me. Horrible experience and do not recommend at all!

Brian Parr 
Rating:
4.0

The service was good,agent took his time helped me with the rental.

Darryl Hall 
Rating:
5.0

Customer did not leave a comment.

John Erick Prieto Casallas 
Rating:
5.0

Customer did not leave a comment.

susan jarrett 
Rating:
2.0

Gas station/uhaul worker charged me for fuel even tho i refueled the vehicle prior to its return,and i told him that. Now i having trouble reaching a manager to get my reimbursement smh

Shayne Donaldson 
Rating:
5.0

Customer did not leave a comment.

Paul Ramkissoon 
Rating:
1.0

Don’t overcharge them

STEVEDAMIEN HENRIQUES 
Rating:
4.0

Customer did not leave a comment.

MELISSAMILDRED DOTTIN 
Rating:
1.0

Truck was dirty with 1/4 tank of gas. When returned I was over charged.

Delvin Leonardo 
Rating:
1.0

My car got damaged under the doors from the tow dolly I guess from what the uhaul worker showed me everytime I turned the car braced against the dolly and bent under the two front doors now they are hard to close hopefully they take responsibility and fox or pay for the damages

Javon James 
Rating:
5.0

Customer did not leave a comment.

Steve Williams 
Rating:
5.0

Customer did not leave a comment.

BASIL JACOBS 
Rating:
3.0

Customer did not leave a comment.

GUILLERMO CANCIO 
Rating:
5.0

Customer did not leave a comment.

AKEEMADENIYI BISIRIYU 
Rating:
3.0

Only issue is I was given the vehicle with no gas. So they expect you to use their gas station in order to use the vehicle.

James Barnes 
Rating:
4.0

Customer did not leave a comment.

DERIQUE C POTILLO 
Rating:
4.0

Faster check out

ROHAN GRAY 
Rating:
4.0

Customer did not leave a comment.

CHRISTINEE MOELLER 
Rating:
4.0

Check ur light them

AKESH SIRPAL 
Rating:
5.0

Customer did not leave a comment.

liane kandhi 
Rating:
5.0

Customer did not leave a comment.

Vince Johnson 
Rating:
4.0

I needed a 14' truck but there was none left. The store guy Jagdish, made a few calls here and there and tried his best to help me. A gentleman had the last 14' truck key in his hand but he decided kindly to take a 10' van since it was more than enough for his requirement. The store guy reversed the paperwork to make both the customers happy.

REEPONSHAWKAT RAHMAN 
Rating:
5.0

Customer did not leave a comment.

ROCHELLE HARRIS 
Rating:
3.0

Customer did not leave a comment.

CYNTHIAD SHEPARD 
Rating:
3.0

Clean up the truck other than that it was fine

SHARISSE DIAZ 
Rating:
1.0

Customer did not leave a comment.

LORIANN CARABALLO 
Rating:
4.0

Location was great but the “U-HAUL” company scheduling, was ABSOLUTELY THE WORST. U-Haul Changed my time and location 4 times, I paid for movers at my new place 3 hours of non labor because of the last minute Uhaul schedule time and location change. VERY FUSTRATING and costly. Would NOT recommened using UHAUL to anyone!!!!

Jose Flores 
Rating:
1.0

1. It is part of the gas station and without any U-haul signage. 2. Supper slow I spend almost 1 hour to finish pick up, even I have already checked in from my app. 3. There is no equipment, I have a utility dolly in my order package. But the people who work here told me he doesn't have any. I need to get a refund.!!!!!

Hao Wu 
Rating:
4.0

The truck was dirty malfunctioning smell bad u sanitize.

Gladys Estime 
Rating:
1.0

Very unprofessional, I was asked for my information and debit card information. I was charged for the rental without any information in regards to the size of the rental or condition. They took my information charged me and didn't give me no further information only to come back and be charged extra because of their unprofessional service. Store located on merrick blvd and 169pl workers name is Jay Singh

JONATHANCARLOS GONZALEZ 
Rating:
5.0

Good

JAHANGIRA JOY 
Rating:
1.0

They charged my card twice

SHYMIEKSHAKUR BAZEMORE 
Rating:
5.0

Everything was professional

Marlo Martin 
Rating:
5.0

Noting everything was ok for me

DHANRAJ SOHAN 
Rating:
1.0

I had a 12 pm pickup time. The person handling the Uhaul at this location wasted an hour just trying to give me the keys. He didn't know how to enter the information. Once I finally got the van, it was dirty and smelled on the inside. I complained and he swept it out and used a mop to clean the back out. The front was even worse. They had to give me Clorox wipes to clean the inside, and the owner asked if I wanted to powerwash the van myself. I would never use the location again.

Marcus Medina 
Rating:
4.0

Customer did not leave a comment.

STEPHEN SHRAGO 
Rating:
5.0

Customer did not leave a comment.

MOHINDRA SEEPERSAUD 
No reviews have been submitted for this location.

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