Location was closed. A sign told me I had to use the ap to return the vehicle or pay an extra fee. I didn't have the ap. I installed it and tried creating two different accounts, my partner did the same we were unable to pull up my contract to return the vehicle since we didn't make the reservation on the ap. Called customer services twice, finally got someone who could help us, they talked us through returning via the website, that didn't work either. He finally made notes on the call so we wouldn't be charged an extra fee. Spent over an hour trying to return the vehicle. Got home and yesterday got a bill for an additional $25 because your website under-estimated the mileage. Massive pain in the behind and very overpriced. WORST RENTAL EXPERIENCE EVER!Jenne O.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Westfield, WI 53964
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The location was fine, the guy i spoke to that ran the location was polite. It was the U-Haul customer experience that was awful! We were pushed back about an hour because my husband spent over an hour on the phone due to a "glitch in the system" that i was told later on is a very common thing... what?? This was for a pretty heavy situation and we were on a tight timeline for the day so it just added a lot of stress. I then spoke to someone after the fact who said they would give us a refund and got an email for money off our next rental. Yeah right!Axel U.
The trailer handled my needs perfectly.Sam W.
Great location. Good price. Easy transaction, thanks!Steve R.
Great experience! Will recommend and use again.Todd B.