When I booked the u-haul, I selected my dropoff location as Mt. Shasta CA. I got a text the next day that I would need to drop my u-haul off in Redding, CA which is an hour away from Mt. Shasta. I let u-haul know this. So, they said they would find me another location and came up with Corning, CA which is even further away from Mt. Shasta. After several phone calls and chat messages across Sat and Sun, they came up with the Liquor Warehouse in Weed, CA. Their address, however, in the u-haul computer shows as Corning CA (maybe that is the headquarters??). I was able to drop the truck in Weed, but it was quite a bad experience dealing with the team as every time I called (probably 3 times), nobody was able to pick up where the previous team left off and all of them said to drop off in Corning until I finally got the right person who helped me.
SHAWN M
Liquor Warehouse
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Weed, CA 96094
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Efficient.
Ray MSee above comments.
Matthew WThe man I rented the U-haul from either spoke no English or pretended not to. He only answered me with head movements when asked questions. I told him that I needed to drop off the U-haul at a seperate location twice. Both times I got a head nod (Yes). I told him I needed to rent a utility dolly to which I got a head shake (No). The receipt he emailed to me was so not readable and I almost delivered the truck to the wrong drop off spot, but thought I better call the U-Haul customer service number to make sure. Glad I did because The man I rented the truck from charged me for a in town move, and apparently I could of been charged a big fee for dropping it off at the wrong spot. The man I spoke with on the phone names Jay was very helpful, and got me in touch with our local traffic department. The lady I spoke with on the phone to get my drop off destination changed was also very helpful and polite. The guy at the Liquor Warehouse pick up location dosn't care about his customers and does a horrible job at renting trucks out.
James OThe person working the location, did not really speak to me, and when i he did i couldn’t understand what he was saying the person was rude we walked out of the door to look at the truck at the same time and he let the door close and hit me in the face while i was walking out
Timothy J