When we picked up the truck, I designated Hart Towing in Waterloo, NY as the drop off point as it was less than a mile from our location. While there at Hart, they had a young girl who was rude when I was trying to explain that I had designated her location as the drop off spot. We were never notified of the new drop off location. Another issue that must be addressed at pick-up is how to pay for tolls.Stephani K.
Trailer Rental & Towing in Waterloo, NY at Absolute Auto Repair
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Waterloo, NY 13165
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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The mobile check in or check out would not work for me.KAITLYNNICOLE M.
Randy was very informative and courteous from the onset. Very helpful with the hook up. Absolute is the place to go for your hauling needs.William S.
I could not get your software to work on my IphoneJohn B.
Very helpful!Maureen B.
Every ?? will rent again from UhaulSTEPHEN H.
Very friendly and professional service...thanks again.Shukri E.
Everything was great!Christine S.
The gentleman here was very pleasant and helpful.dee E.
Make sure there is more than an empty tank of gas in the vehicle when someone picks it up.Nathan A.
He forgot to give me my furniture pads, so I had to stop in Auburn to pick up pads & that guy wasn't happy! Trailer worked well besides that! Gary KiefferGary J K.
Had a confirmed reservation for 15 ft truck to pick up in Geneva Saturday 8 am. Got a call Friday afternoon saying truck not available - nearest truck was in Rochester an hour away. Called around and located 15 ft truck in Auburn - confirmed reservation - got a call half hour later saying truck not available. Only truck available was 10 ft in Waterloo - not really big enough to fit everything we had. A real shit show.Kathy P.
Fast friendly serviceKenneth S.
Just like my pickup, my drop-off was so easy because the rep was great. I recommend them for UHaul.Judith P.
Got there and Randy told me that the truck was just returned and the people before me just dropped it off and ran. I went out to check the truck over and there was damage to it that was not marked off on the truck and the inside reeked of cigarette smoke. I went back inside and advised Randy of the issues and he told me that as far as the damage he could not make it off because he was out of stickers. He totally ignored the cigarette smell issue. I told hm that I did not want to be charged for any of the damages he told me I wouldn't and that just to tell whoever that it was already there. Got told by the police that there was a reverse light out.roy B.
Great customer service. Fast and friendly.Edward O.
Was told coverage was $14 at pick up. Was billed $28 for it on invoice. When dropping truck off waited 10 min at the counter... never was waited on. Ended up just leaving the key in the drop box on my way outMatt M.
Great customer service very pleasant. Great experiencepaul B.
The van was pretty dirty in back and stained my mattress. But other than that it was ok. I did sweep and clean van when done using it.Joe C.
I signed up online, requesting pick up in Geneva NY. Arrived in Geneva had to drive to waterlooWilliam B.
Always excellent service. Made it easy and painless which is so helpful during a move. Thank you!STEPHANIE Y.
The rental experience was a nightmare. I reserved a truck for early morning mobile pick up and once arriving, the app and customer service both said that there was not a truck ready for my reservation even though I had confirmation. It took 3 phone calls to customer service for them to tell me the only thing they could do was rent me a much, much bigger truck 1 hour away if I wanted it the same day or I could wait 2 hours until the location opened. No discount or deal was made. I offered to come back the next day at the same time to try again. I called this location to confirm my 2nd reservation and the guy cussed out customer service and blamed them for messing up the reservation and claimed he had no idea that the reservation was actually set for the day before. Yet again there was an issue with pick up. After calling customer service twice, they changed the price and said "sorry there's nothing else we can do." It was absolutely horrendous pick up and drop off experience with the app. I 100% do not recommend using the mobile app for pick up/drop off. Make sure you screen shot/save every single window/reservation because they change the prices in your account history.Suzanne C.
Everything was great - staff friendly, and helpful thank youtom F.
Super easy. Thank you!Tony P.
I'm not happy paying extra.Venessa H.