The tank was not full when pick up. Pay to much on truck.
Evette J
AA Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Warner Robins, GA 31093
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The woman that helped us was very nice, friendly, and knowledgeable
Jessica MDid not receive my dolly that I ordered and still was billed $160 extra . The U-Haul company’s website was down so there was a delay on picking up my truck. Other then that, my storage site was .. okay . Elizabeth at AA Storgae in Warner Robins Ga off Green street Had excellent customer service. She also sent an email to U-Haul to get the dolly removed off my invoice since I didn’t receive it to use it .
JOSHUA WI will NEVER rent anything from this U-Haul location again. The customer service rep needs training in customer service. We arrived to pick up a 20 ft. truck approximately 40 minutes AFTER our scheduled pickup time. This was because one of our drivers got sick that morning and we had to find someone else to take his place. The customer service rep at the 68 Green St. location told us, quite bluntly, that we were 40 minutes late. She was on the phone, and she also told us we'd have to wait until she was done with her phone call, and it could be quite some time. When we expressed disappointment, we were told we could go elsewhere to other U-Haul rental places in town if we did not want to wait. Since we were already behind schedule, I chose not to do that. I have rented a U-Haul truck every month, for several years, and normally do not use this U-Haul location. We were referred to this location by the regional U-Haul coordinator because the location we normally rent from (1235 Watson Blvd) had run out of 20-ft. trucks when I made the reservation. I have NEVER been treated this poorly at the 1235 Watson location. They have always been warm, personable and friendly. A younger gentleman, a U-Haul employee came into the office after we had waited a few minutes and took care of us. He had a VERY CUSTOMER FRIENDLY attitude and was a breath of fresh air after our initial encounter. KUDOS to him for taking care of us.
David NYes as long as they are informed about being charged again
Tinisha C