Yes I was very satisfied with the ease of everything it was pleasant and professional and very informative
Philberto G
Radius Auto Body
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Venice, CA 90291
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- 3.0 Average Customer Rating
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How U-Haul Reviews WorkThey added 30 extra miles to my trip by “accidentally” making 425 mile into 452. I’ve tried several times to get a refund but still nothing
Kevin KU-Haul needs to seriously improve its billing transparency, accuracy, and customer service. My experience at Radius Auto Body was extremely disappointing. I rented a truck for less than nine hours and received an outrageous $301.23 bill. I was charged $116.25 in fuel-related fees despite having timestamped photographs showing the fuel gauge at virtually the same level at pickup and return. I was also charged $30 for SafeMove insurance that I never requested or knowingly authorized, along with two rental periods and additional fees. This is completely unacceptable. Customers should not have to document every detail of a rental just to protect themselves from questionable charges. U-Haul should require explicit customer authorization for optional services, accurately document fuel levels, clearly disclose all fees upfront, and ensure its neighborhood dealers follow consistent billing practices. I expect a thorough investigation, an explanation of these charges, and a refund of any improperly assessed fees. Until this is resolved, I have absolutely no confidence in this location or U-Haul’s billing practices
Gilbert OA slight wash would have made this perfect or just the windshield
Pierre ITry not taking advantage of senior citizens. Charging for 9 days of extra use. Dont lie about fuel level. give a receipt when dropping off. Also try putting up signage indicating that you do U-Haul services.
yosio t