I had a reservation from 8/16/24 at 10AM to 8/18/24 10AM. I arrived on 8/16 at 12:25PM to find out that my truck was canceled and giving to someone else. If I had a reservation for 48 hours it shouldn't matter when I pick the truck up. Not to mention I never received a call indicating that it was cancelled or to confirm that I was indeed picking the truck up. The attendant was very matter of fact and had no empathy. After much back and forth, the attendant called the hotline and got it straightened out. However, this type of customer service is unacceptable.
EAN S
Parkway Exxon
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Union, NJ 07083
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Very easy
RAFAEL AApps did not work well...unable to locate me. Web page was OK. I arrived one hour late--24/7 share had expired. On phone for thirty minutes to get it reset---either make time longer than an hour, warn customers, or send an email allowing us to extend!! I was told by email I must use 24/7 pickup, yet it turned cashier at food mart could have signed me out in minutes. Process took 90 minutes! Why was I told to use self pickup?? Return of vehicle 100% ok using cashier.
DAVID HThe man that helped us was very nice
JOSHUA Bthey were really helpful and accommodating
Khadijah W