The person at the store didn't know how to give us our u-haul. They had to call someone else to figure it out and we waited for 40 minutes at the counter while they did that. The paperwork said the gas tank was at 1/4, which I had to check and tell them it was actually at 1/8, which the person also didn't know what to do about. Our truck we got also had graffiti all over it, some of it very offensive. Overall a very bad experience.Ethan B.
Magnolias Best Store
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Seattle, WA 98199
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 1.5 es la calificación promedio de clientes
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I arrive early for my pick up and began the check in for keys, but with the lack of signal and complications it ended up being 30 minutes into my rental before I could get my key. The attendant on duty was wonderful, but the process became ridiculous. The delay cause the rest of our rental time to run behind, including running into rush hour traffic and being late to our return.Chelsea A.
No dolly was available after I paid for and requested one.Paisley D.
The van I rented was very dirty, food particles, dust and mud. The van had clear damage to the front and it was not noted before I took the truck over. The location of the rental was poor and customer service was also poor. He said they knew of the damage but did not mark areas of damage. He also took a photo of my ID 3 times. He said it went to the U-Haul app but I watched him take my photo and only put it on the web site twice. I asked him to take my Drivers License photo off his personal phone and he refused to do so. I found the hole experience off putting. I have rented from U-Haul before and have never had such a bad experience. I did not make a fuss during the process. I decided this would be a better option. I worry about my Identity getting stolen and it being used. His customer relations was poor and I will not be using is location again. I hope who ever gets this does something to correct this locations behavior and someone of authority has his phone looked over so my ID photo is erased.Feather O.
On Saturday August 13 when I wanted to end my rental at the Magnolia neighborhood dealer at 2:45 pm, the cell service was horrible, and I was not able to upload a single photo. I needed to upload a photo of the odometer to be able to end the rental but was not able to so I got stuck there. The person working there knew that cell service was bad and he said he can't do anything about my rental. He had no idea how to end my rental so my only option was to do it myself through the app but without any cell service that was impossible! I waited for 45 minutes hoping the photo would upload in the app. But I couldn't even upload a single photo of the odometer after all that time. Then I try to get on the call with Uhaul and it says 50-minute wait time!! Finally, someone picked up, and I explained the situation that the photos didn't upload and I wasn't able to end the rental. But I took multiple photos from the odometer myself on my phone and the photos are timestamped. The person on the phone said he ended the rental for me but I might need to attach photos of the odometer reading in an email. The next day I got an email indicating that I was charged an extra 13 miles! And I emailed the customer service email but no response. This was the worst ever uhaul experience and I don't think I ever will rent from Uhaul again. You need to do something about this Magnolia store, the guy working there had no idea and he just said that he gives out the keys and gets the keys back and doesn't do a thing about starting or ending the rentals. There should be some measures for what if there is no cell service at a store! And the people there have no way to end a rental! What's funny is in the morning the cell service was fine cause I was able to upload photos of my driver's license and also took a selfie cir identity verification to start the rental. But for whatever reason, the cell service had exacerbated in the afternoon (probably more demand for the cell towers?) Not only would I want my money back for the extra miles but I also think a full or partial refund for this horrible experience would be fair!Borna A.