We have used this location several times now. Even phone calls are handled quickly and professionally. However, at pick up day of our last trailer rental, of a flat trailer with ramp, Ms Alex, a young lady who we hadn't worked with before, was not with the same professional, positive, and welcoming, tone/demeanor we were expecting as usually seen at this location. I tried to make small talk about some other product on display and ask a few questions but she said she didn't know they answer, and had never been asked about the mattress protectors before. Finally when I was all done, and leaving the office, the phone began to ring, she seemed annoyed and made a sound of annoyance also. she then picked up and immediately changed her voice to a professional, positive, and welcoming, from someone else in the company named David (i think that was the name). I am a firm believer, that the first face a customer sees in a company is the face of the company. And I was a little uncomfortable having to check out my equipment with Ms Alex. I truly felt like, in any moment I was going to want to just walk out.ERICA B.
Trailer Rental & Towing in San Antonio, TX at U-Haul of Helotes
San Antonio, TX 78254
(next to Buckhorn Soil & Sand )
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en San Antonio, TX 78254
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
We have the largest selection in the industry!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
staff provided great customer service.. The lady that took my reservation was great.. Definitely my favorite place to rent because of the great service at the front deskADRIAN S.
Check tires. Two tires out of six were worn out and one of these blew on the highway. Truck fuel tank was not working properly making each fueling a challenge. Location gave wrong number of pads - 4 bags instead of 4 dozens.IVAN C.
Truck that I rented did not have a lock available for me to have. Customer service was good, location was good. The reason I would come back would be for the customer service.Abeline S.
there where fraud charges to my card the truck was rented to someone else but my card was charged ref#3107841LATEASHA K.
Road needs fixes . Holes on driveway and lot.ALVARO V.
Had no issues reserving, using and returning! Thanks UhaulðŸ‘EDWARD P.
The staff was friendly and the location is great. Trailer had some trash left in it. Also, trailer made some horrible noises - sounded like axle maybe? And, the equipment dolly we reserved was not available.Janet M.
Every thing was greatARLON W.
Keep doing what you are doing!DAVID ALAN N.
Great customer service, quick check out/in process, easily accessible, highly recommended to all.AURELIO A.
All was good, fast and friendly staff, great service and location!MICHAEL G.
The people that helped us secure and extend the reservation and also connect/disconnect the trailer were awesomeJeff B.
The customer service was excellent. Everyone made this a very smooth transaction. One out of 10, 10 being the highest your employees get a 10!!AMY S.
Jennifer runs a good office she has good staff just shorthanded during peak times. Will be recommending this location to friends and family.FRED M.
Excellent customer service experience from first phone call to pick up with General Manager Jennifer. In and out quickly. Return very quick and easy.NICOLE E.
Alex was a great representative. I had no reservation and she had me in & out less than 30mins. She is knowledgeable and has the potential to be a site manager if all possible. Congrats on the ground breaking for new site.MICHAEL A.
A okALVARO V.
I always do business here.SCOTT B.
Overall great and availability of what we needed was great.PATRICK L.
Everything was great, extremely professional customer service representative.CYNTHIA MARIE S.
Had to spray a little WD-40 in the padlock for the sliding back door so it would work better. Everything else was perfect.VERNON P.
Excellent service!CYNTHIA S.
Reserved an open 12' trailer with ramp (needed to move a golf cart). Was assigned a 12' trailer without a ramp. Employee did a good job of getting me the correct trailer. Trailer and return was excellent.KEVIN M.