The system with all mobile app is awful. I was rescheduled to this location because I guess they didn’t have the van I wanted. Then the appointment was adjusted to 1030a at the new location. The lady there was dealing with her own issues and could only refer me to the app and calling 1800 gouhaul. The app showed I didn’t have a reservation. Didn’t leave until almost 1130a. Upon returning the vehicle, the app took forever to load pictures, on top or refreshing and losing my return progress. Had to call the number again after it said I completed the return process and would receive an email as confirmation which I never received. Terrible new system
Shaun Gomez
Plateau Heated Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sammamish, WA 98074
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- 4.5 Average Customer Rating
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Charged a $20 after hours drop off charge. Wasn’t disclosed at time. Overfilled gas and was 40 min below my drop off time. Very disappointed. Called but they wouldn’t address issue.
Anthony AguirreThe staff was most friendly and helpful.
Margo PrudenteThe ease of reserving the U-Haul 10 ft truck was a great experience from start to finish.
karen loffThe uhaul app is incredibly slow . Was not able to do the contactless check in and when returning the equipment it took more time than it should have just because the app was so slow to load photos.
Ashley Nilson