Not sure why after as many rentals that I’ve had, I had to sit there 20 minutes for lease approval. I regret EVERY time I’m forced to rely on the app
Christopher H
Knollwood Self Storage LLC
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Saint Louis Park, MN 55426
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
This is a negative review for UHaul's "automated" pickup process, NOT for the specific UHaul location in question. 1.) The mobile app did not work. GPS repeatedly could not find me, and the barcode scanner alternative would scan the barcode successfully, but would not allow me to proceed to the next step. I wasted 20 minutes of my rental time until I chatted with a support agent who told me to use the website instead, which did work. 2.) It was not clear that I was responsible for filling up the gas up to the level I picked it up at. I assumed it was accounted for in the $0.99/mile charge. I'm sure it says somewhere in the fine print, but was not obvious. 3.) The truck only had 1/4 tank of gas when I picked it up. If I had only a little further to drive I would have had to make 2 stops to fill up the tank, further cutting into my rental time. 4.) The steps in the return process are confusing and out of order: The first step tells me to put the keys in the orange key return box. The second step asks me to get pictures of some info on the truck's console, including gas level, which, of course, requires the keys I just put in the orange drop box... The third step tells me to put those same keys in the other (non-orange) drop box I got them from originally, and to lock the padlock. All of this resulted in having to pay at least twice what I expected to pay, between the rental time extension, and fuel charges, not to mention the stress of trying to use a broken app when I could have just used the website which worked fine. The only positive was that the truck seemed in fairly good shape and worked just fine for our needs. The next time I need a truck I will go with a local rental business instead of a UHaul location.
Scott RTerrible experience. Could not get app to work on phone. Had to login on website on phone. Took forever to get approved. Truck was fine. When I got bill I was charged $20 for after hours service, yet this was a location with no one working there--I had to unlock lock box o get keys. This seems very shady but no one to contact for credit. Also I drove about ten miles and fuel guage barely budged. Normally I would assume this was within tolerance, but I got charged $11 for two gallons of gas. The whole experience left a bad taste and I will hesitate to rent from Uhaul again.
John KI explicitly asked the woman working if it cost a flat rate for the full day or if I have to bring it back at noon. She explicitly told me it’s a flat rate whether I bring it at 12 or 2. An all day rate. Then I was charged $20 extra for bringing it at 2. Speechless and will never come here again.
Meghan DFirst truck the battery was dead and the app didn’t work so I had to redo the reservation with the storage facility employee. Second truck the key lockbox could not be opened. Third truck after an hour of multiple truck transfers finally was good. Get rid of the app pick up and drop off - your app is garbage. Even your employees who ended up still doing everything hate it. The only saving grace in this experience is that the employees were good calm people. But your entire app, lockbox, taking a bunch of pics that require way too much time to upload into your system is an absolute joke.
Seth F