I booked my Uhaul earlier in the week at a location closer to my new home/storage unit. Uhaul then called me less than 24 hours before my scheduled pick up time to tell me that they could not honor my reservation. Though I was frustrated, they did still refund me $50, though I'm not sure the Uhaul Representative would have offered it had I not mentioned it. Then I was told that Uhaul would not accommodate my request to pick up at the location 6km from my home (my original reservation), and I was forced to drive 35km instead. I was also told I was not able to return the Uhaul to the closer location, and I had to return the Uhaul to the location 35km away ( .89/km x 70km = $62.30 mileage, compared to .89 x 12km = $10.68). This rendered my $50 refund useless due to the extra mileage put on the truck, as the refund didn't even cover the difference in mileage. The truck worked as expected, and the man working at the storage unit place that rented it to me was wonderful. I cannot recommend the location enough. That said, I think next time I need to rent a vehicle, it will certainly not be a Uhaul
Alex W
Kennebecacis Self Storage Inc
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Rothesay, NB E2E0W9
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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Just wanted to let you no I never used the trolley, there was no strap around it.
Beverly LKnowledgeable and thorough
Franca VHe worked to fix all the issues we had at pickup. He was very helpful
NANCY ANiot very well organized and I got no help or direction whatsoever in terms of hooking up the trailer.
Gerry F