This was the 3rd location I was given for pickup. 48+ miles from my original requested pickup. The 2nd location I was given for an 8am pickup - didn't setup the reservation for mobile checkin. The truck had to be upgraded to a 15ft truck. There was some mileage credits given but didn't cover the additional miles I had to drive. Nor did this cover the additional 2 hrs of my time nor the additional personal gas in my vehicle to pickup the rental. This review is not a reflection on H&J. My first call to Raleigh traffic control was less than acceptable. Insisted there were no other vechicles - smaller or larger within a 20-40-60 mile radius. But somehow on Saturday 8am when I couldn't pickup at the assigned location Raleigh traffic found a larger truck within 3.5 miles of the location. The 90 miles credit & $50 credit didn't come close to covering the additional cost of time & money I experienced.
Jolynn L.- Carolina del Norte NC
- Rocky Mount
- 27801
Trailer Rental & Towing in Rocky Mount, NC at H&J Auto Sales LLC
(Distribuidor de U-Haul del vecindario)
Contáctanos
323 E Thomas StRocky Mount, NC 27801
Services at this Location:
Location Hours
- Lun. - vie.: 11 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
Horario especial
- 7/3/2021 - 7/5/2021: cerrado
- 9/24/2021 - 9/28/2021: cerrado
- 11/25/2021 - 11/28/2021: cerrado
- 12/23/2021 - 12/27/2021: cerrado
- 12/31/2021 - 1/3/2022: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Rocky Mount, NC 27801
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
-
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
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Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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Trucks for Sale
We have the largest selection in the industry!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 3.0
Very unprofessional at first.. but once I spoke with the nice lady who manage the UHauls I was satisfied.
Alexia H.- Rating:
- 5.0
Nothing, It was a good experience.
Brussard A.- Rating:
- 5.0
Superb customer service .....
Lamont W.- Rating:
- 5.0
they are great .
Eder C.- Rating:
- 4.0
The location was fine. Getting access to the truck key before they opened was major problems. It took forever and several attempts to get the key from the lockbox. About an hour and a half. Not good at all...
DERISE B.- Rating:
- 5.0
The truck pulled to the right while driving. Often heard a squealing when accelerating.
Joan C.- Rating:
- 3.0
Key to truck i was assigned was not in the key box when i arrived. I had to wait an additional hour for someone to come and give me key. This placed me an hour behind schedule. This reservation was guaranteed, I have not received a response about the $50 guarantee I am entitled to.
EMMANUEL L.- Rating:
- 1.0
Make sure the mileage is correct because i got charged 178.00 for miles I didn't drive plus uhaul didn't refund my money for the two dollies and blankets that I didn't receive. All together uhaul stiffed me for 200 bucks.
Jamie N.- Rating:
- 5.0
Very clean equipment, and excellent customer service. Would highly recommend!
MATARSHA B.- Rating:
- 5.0
The proprietor of pick-up location called me before hand to explain the most efficient way to pick up the equipment using the automated pick-up service. This was hugely helpful in expediting the pick up process.
Lawrence L.- Rating:
- 5.0
Tanisha was very instrumental in helping me to get the right truck at the right place and also at the right rate. She spent Preshious time assisting me with my auto transporter. She went beyond the call of duty to ensure that I had a safe trip. Of all the uhaul services, this will be my preferred location and agent for reference âââââ
nebodean B.- Rating:
- 5.0
Very courtesy polite
Leroy N.- Rating:
- 3.0
Keep a check on the equipment for as I had to fix the cargo door that was time consuming. I someone had inspected the equipment before I went to pick it up the issue could had already been resolved.
Brad P.- Rating:
- 5.0
Everything was fine.
Ismael J.- Rating:
- 5.0
Good people
Anthony B.- Rating:
- 5.0
The people at this location were the best. They helped me hook the trailer and do a thorough pretrip inspection.
Jeff S.- Rating:
- 5.0
Y'all was outstanding sectary was on time professional and great y'all was excellent and I we recommend y'all to anyone and everybody wish you all a blessed and wonderful years around GOD BLESS ????
Johnnie J.- Rating:
- 1.0
In the bad part of rocky mount didn't feel safe dropping it off at 8pm they charged us double had to get u haul to fix the problem the whole experience was frustrating and extremely inconvenient will never use u haul service again
ryan B.- Rating:
- 3.0
this location was ok. overall experience rated low
PEGGY L.- Rating:
- 1.0
Rent clean trucks to each customer and by all means have better attitudes when speaking with customers who are trying to grasp understanding of your company's policies mice's and procedures.
shuntaneka B.- Rating:
- 5.0
Very good
CARLOS C.- Rating:
- 1.0
Truck was damaged check n process took 30 min staff was not friendly at all truck drive was very rough
Jatovia P.- Rating:
- 5.0
Awesome customer service!! Thanks
Patrick B.- Rating:
- 5.0
Very friendly and helpful staff. Got me in and out with no waiting. A+
JOHN T.