I checked in online this time the evening before so I don't have to wait in line with a bunch of other customers this time while the computer system is down or slow. That was my experience last time. Sure enough when I arrived the gentleman couldn't check out the equipment because again the system was down. I was under pressure to be at a certain location on time. So it took me getting upset to get him to give me the trailer i needed. I suggest U-Haul considers upgrading their software system or requires their rental locations to meet specific requirements as far as up to date computer hardware and people who know how to operate it. I had two very frustrating experiences in a row.Dirk B.
Trailer Rental & Towing in Riverside, CA at M&T Smog 1
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Riverside, CA 92504
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
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Trailer was said to not be available after I arrived. Employee said uhaul website is always wrong. Eventually he agreed to give me the trailer, but when I returned it there was a gate that was closed. Had to find a different location to return to. Got triple charged.Ryan G.
Had to go to three different places to drop off truck because of holiday, which made milage go up. Shouldn't have had to pay difference!Lynn H.
Good customer serviceRaul M.
Great experienceRichard G.
Location was not for u haul in particular and the person working there was reflective of that fact.Jerdall L.
I rented a uhaul this past Friday for Saturday and the car told me l had 6 hours on Saturday and that they had blankets to protect my furniture. I previously spent over $2k coming from Washington to Riverside. I picked my uhaul and the guy told me l only had 4 hours instead of 6 and had blankets? The told me they closed at 2 pm so l left my car inside there gate. I came back at 1:45 and they had locked up early and my car was there until Monday. My contract was not fulfilled. 4 hours instead of 6 and no blankets. My car was locked up until Monday so l borrowed a car on Sunday. Misleading all around. Julian Segobia 619-849-9599Julian S.
The store closed early on the day we were due back ????coukd not return it ridiculous then Would NOT TAKE CASH AT 5 pm the following day when we brought it back charged 23 for gas fi1/4 of a gallon (they gave us 7 bucks upon pick up All pretty substandard not to mention no after hours drop off and oblivious service personLisa I.
Very kind peopleShahvand A.
Courteous and attentive. Thank you.Nicholas V.
The initial quote is misguiding, I got quoted 59$ and my carded got charged 100$. Even though I did not exceed the time limit, mileage or gasoline. It makes no sense. I will not ever do business with uhaul, I would rather hire a handy man next time I need to move.diana P.
I am very frustrated because I dropped off my uhaul at 930am on 10/24/19, 20 minutes before it was due. The guy there took the keys and said we are good to go and they would send an email. At 430pm I recieved a receipt email charging an extra 65 dollars saying my truck was turned in at 12:52pm. This was clearly negligence on the locations part and now I have talked to FOUR people since yesterday and no one can help. The last one said to wait on a call from management which could take 72 hours. We are in a home remodel and just moved, the last thing I need is an extra charge and the stress of having to wait for a call and hope it gets fixed. I am very dissatisfied with Uhaul and will look elsewhere in the future.Alexandra W.
Friendly service and easy drop off which is very nice after packing and movingDean T.
Amazing it was super close to my location and was not at all time consuming to turn it in i I'm very happy with the serviceElizabeth V.
I smog my cars there and I will rent my U-Haul trucks from them...excellent service!!Michele H.
Horrible customer service!Wade M.
Truck was dirty and I had to sweep it out before I could use it. A few days later I passed by the same lot and the truck had been washed.I guess I just got it on the wrong day!Edgar M.
This is where I get my smog done so it was great and familiarDIANE M C.
The man that helped hook the trailer did not check trailer lights. Which I did with him. Desk person was friendly and professional.Kenny O.
Never had a cleaner truck, or more polite representatives to assist me. These folks are plenty busy running their smog business - but they are excellent U- Haul reps. Nothing to improve- the best,Michael S.
The customer service provided was helpful, nice, and attentive. In addition, the Schedulers, Albert & David, are true gems. I appreciate their patience and kind understanding of this Murphy's Law move. Once I arrived to turn in the truck, the young man receiving the truck was extremely helpful and patient with my slow gait. Thank you SO much for making this part of the moving process stress free. I will be recommending U-Haul to everyone who crosses my path! Continued Blessings.Constance J.
I always use U-haul for my rental needs. But this time there was a problem. when Igot to the pick up location the office was closed. With no delay I was sent to another location where I was treated very well. Then to my surprise I got a check for $50 for my trouble, thank you very much.steve M.
This location is better than most. Easiest pick up and drop off I've ever had with uhaul.Michelle A.
From pick up to drop off, everyone was nice!Manuel C.
This was the worst experience I've had with a rental truck. I will never use uhaul again .Frank B.