The gentleman was there when A pulled in, came out and helped me unload the trailer. Explain to when the damage on it why the lights wouldn’t work very helpful.
Michael D
Talmage Farm Agway
(U-Haul Neighborhood Dealer)
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- 4.5 Average Customer Rating
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ROBERT KCustomer service at this location is very good. Polite, respectful, and helpful. That being said there was a very bad experience with the trailer hitch. I conveyed the problem to the rental establishment and discussed in length the problem with the hitch coming loose multiple times during our trip. First of all the gent who attached the hitch did everything correctly and even snapped a picture after attaching. The hitch could not be tightened any more than it had been. Within an hour of travel with trailer empty, I felt more movement from the trailer. When I got out to check, I found that the trailer came loose??? I reattached the trailer in the method I was shown, and continued on my trip where I would be loading around 600lbs of material. Needless to say at this point worrying about using this U-Haul trailer which was now loaded was NOT fun. I checked the connection after about 50 miles and the hitch was loose again? I tightened again? So basically this rental caused me time, worry and my safety, considering I had to find a safe place to pull over every hour to check. In discussing with the manager when returning he mention that U-Haul was phasing this type of hitch because of the problems!Accidents! I was a taken back a bit when no compensation was offered for all the time consuming problems and safety issues this rental caused me. Thank you for understanding.
David GExcellent Service
LILLIAN PAll of the staff members were friendly and efficient.
Alan d