1st i get a call the day before saying my reservation is pushed back to 11am for pick up. OK fine. 2nd i get there at 11 to pick up only to find the renter has extended their rental and the place has nothing for me. 3rd I get directed to another agency (in the ghetto, I might add) only to find both his vans were reserved. after about 35 min on the phone back and fourth with U haul and him (in between him waiting on customers), we get it sorted. I get the van and its a mess and gas light is on. So pick up the rental at 12:30ish, return it the following morning around 7:30am (less that 24 hours) and get charged for 2 days. I run a DJ business and utilize U haul more than average so after this experience, i am looking into other rental options such as christies or Enterprise. I dont mind paying more to ensure my rental is actually there when i go to pick it up.
FREDERICK J
KH Mart
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Providence, RI 02909
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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The person is not friendly and the truck they give me was a ligth broquen and the pasanger mirro, we let the person know and he did not do nothing.
Carol NI was over charged $457.96 with a claim that i went over the allowed 70miles. I don't even think I used it for 60miles. I picked up the truck from 2 mile away at 5pm, used it to go 55 miles from Boston to northern Rhode Island and returned the truck the same day at 9pm . it's physically impossible to go over 400 miles. I went to the store the next day. they agreed to refund the money within 5 to 7 business days but its been over 2 and half weeks and I haven't received my refund. You guys actually stole money from me and it's an acceptable! will never recommend your service to anyone. if there is anyone that actually cares, fix the problem!
SAIH OOk
Ernst PI reserved a day in advance at another location and there was no truck available. They made a call, sent me 20 minutes further away. Finally got truck. Late to my appointment to pick up some furniture. Wouldn’t let me return to the original location I wanted so had to drive the extra 20 minutes again. Charged for the extra mileage due to them changing locations. Total BS.
Sarah V