I didn’t know that the pick up location would be closed and I needed to get the key out of a lock box. No one informed me of anything. It took at least 30 min to even get the key and drive off. I stood there 15 minutes just waiting thinking someone was coming and then I called the company and was told they were closed and that I needed to contact U-haul to receive the code to get the keys out. The representative that instructed me with getting the keys was very knowledgeable and friendly. Once I received the keys and got in the truck I noticed that all the cup holders were dirty and had trash in them. However, the rest of the truck was clean.
gretta h
Davis Automotive LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pendergrass, GA 30567
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Customer Reviews
- 4.0 Average Customer Rating
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The drop off location was fine. It was Christmas Eve and no one was working which is also fine and even encouraged... it's Christmas! The issue overall for me was the app. Didn't work to do off the trailer. Kept saying that the app couldn't find my uhaul location. You gotta get that fixed.
Dominic ATrailer lights did not work properly. This put me in a dangerous situation when the trailer was loaded.
Matt WNeed better customer service!!!! Waited almost two hours before we could leave with the uhaul then once returned the wrong mileage was put in the computer and I was over charged!!!
Amber BLocation was far from where I live. Need more convenient locations with one way rentals.
Sharon M