Dropped off rental and they didn't "check in", said they would do it "later". Later I see that they charged for an additional day of rental since to truck was not checked in before time due. When I saw the invoice and notice the extra charge I call Gerken, they immediately, and not very politely, transferred me to Uhaul to remove the charge for an additional day. The process and how this was handled definitely makes me feel this is a deliberate business practice and they routinely over charge and wait to see if the customer spots the over charge. Seems to be a suspect business practice.
Thomas R
Gerken Rent All
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Overland Park, KS 66223
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How U-Haul Reviews WorkVery easy pick up and drop off
Ellen LBasically zero interaction from the older woman, Amy. I walked up to the counter and said I was returning a truck. She said, “Give me the keys.” And that was it. I said goodbye & walked away.
Robin BI was charged a cleaning fee for the truck. It was left exactly as I received so this is extremely frustrating. Otherwise rental was fine.
Kristy SI would appreciate a walk-a-round with a representative at pickup and return.
James C