Owner was rude, late to open and not understanding that a 24 hr rental is for 24hrs not his demanding I return it in 7hours.
Pedro S
Knights Inn
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Orillia, ON L3V5H3
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
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The owner of the franchise was very friendly and helpful
ARTHUR WThe truck did not have wind shield fluid. The gentleman who rented the truck was helpfull.
WILLIAM SWe truly received the BEST customer service. Highly recommend this location. I’ve had many dealings with U-Haul locations across Canada and these guys were the best!
MICHAEL MThe problem was entirely with your reservation and communication system, NOT this location. The staff at this location did there very best to solve the huge problem with your reservation system. Your reservation website reported having two 10' moving trucks at this location on the date required. After booking online, someone from U-Haul called me to confirm that neither of these two trucks were actually available at this location but a pickup truck was available at this location. I agreed to keep the reservation at this location but for a pickup truck. I received a reservation confirmation email too. When I went collect the pickup truck, I was informed that, contrary to the phone call I received and the reservation I agreed to keep, the confirmation email changed the location to a place 10KM away. Frustrated by the change, I drove to the other location. Upon arrival at the other location, I was advised that the pickup truck wasn't there because it was days overdue to be retuned. U-Haul provided me with no warning of this! I called the first location again and asked if I could rent the only truck they had onsite (a 15' truck) with the promise that I would have it returned within 99 minutes (30 minutes before their next reservation for it). That truck had less that 1/16 of a tank if gas in it. I returned that truck within 75 minutes. I had to solve all of U-Haul's complete service failures. I want a complete refund plus $100 for my time, frustration and gas driving back and forth between yourication. That is, credit my credit card for $160. Regards, John McAteer johnnymac1966@gmail.com
JOHN M