Didn’t have equipment and charged me for it, app was not user friendly, video needs to be updated to represent the current website.
Madison Peterson
Sunset Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orem, UT 84057
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Everything went well. Thank you for your awesome service. No problems at all.
mike bairDo not update reservations to the app pickup when they were set to pickup in person. Did not have a good experience with the app and the last minute change added stress to the move.
Megan DzierzanowskiThe location was not well-maintained. The associate who assisted was helpful and friendly, but she forgot to check back in the two dollies we rented for just a couple hours. We rented those only for use in Utah.
Christopher CollinsTried to reach out to uhaul concerning the issues. Received a receipt via email and I got charged a “cleaning fee” and asked they said it was due to the keys being locked in the car and having to jump it, I got charged a “cleaning fee” for faulty equipment the truck locking me out and I went inside letting them know hey the car was unlocked I have it turned for accessory mode as I’m using the app to end my use of the vehicle and needed to take pictures I stepped out and the door closed and it automatically locked me out, the person inside basically said oh that truck does that and said they would handle it, I never left with any other information or even the total because they said they would call me, I never got a call instead I got an email with more fees. I also had scheduled my Uhaul with a furniture dolly, never got a dolly either. seems like even though they knowingly knew of this vehicle having a defect they decided to add a “cleaning fee” Interesting I even returned the vehicle hours earlier and put more gas than needed.
Mark Walker