Overall the location and the U-Haul trucks are great. My only complaint U-Haul needs to supply this location with equipment. I reserved a 26 ft truck with blanket pads and a dolly. Got to place like I said the truck was great but they didn’t have the blanket pads nor did they have the dolly. 🤦🏾♂️ other than that LIFE IS GOOD. 😂
Richard H
Blue Collar Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Norfolk, VA 23513
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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ebony bI was called 5 hours before the appointment I had scheduled 21 days prior, and I was told that I had to go to another location to pick up tue truck. This location was not only 40 minutes out of my way, but they didn't have a single blanket/dolly/furniture cart that I had ordered. The place that I picked the truck up wasn't even informed that the truck was going to be rented, despite uhaul calling me 3 hours prior and telling me that I had that specific truck rented. Had somebody else reserved it directly from their location, I would have not had a truck. The location that I rented the truck from did what they could, and I don't blame them for any of the issues. I am very displeased with uhaul as a company though. There was ample time to ensure my truck was ready for pickup, with all of the equipment I requested, or find another location with a truck and all of the equipment. Because of this lack of communication/planning, a 6 hour job turned into an almost 20 hour evolution and broken household goods.
Jason MWell for starters I rented a 10” uhaul and the damn lights in the back of the truck were out. No break, hazard, turning signals, or reverse lights worked and I could’ve gotten into an accident from y’all negligence. I want my rental payment discounted or back!
TANEASHAMICHELLE RDid not receive truck at 5pm. Had to ask someone to pull the truck around as it was behind a locked gate. Steering was off in truck making it hard to drive.
Timothy B