The truck I reserved wasn't available. Uhaul reserved a larger truck, when I got to this location they said they didn't even have the keys to that truck. Not only did I need to make multiple trips because of the smaller truck size but I was also charged for the bigger truck.
Ashley Powell
Happy Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newton, KS 67114
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Customer Reviews
- 3.0 Average Customer Rating
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The truck hadn’t been cleaned and was filthy in the back. The key was not in the lock box. The owner was late to opening his store, was very unorganized, and couldn’t find the key until he looked at the return box from yesterday. I also did not get my two furniture dolly’s that I had reserved. The people I worked with on the phone from U-HAUL were amazing. The location I rented from- will not do business with again.
Aubrey CookVery poor customer service picking up truck, the associate wasn't very knowledgeable and took almost am hour to get it.
JOHN WETIGThe lady there was very nice and helpful.
Mark HestandNothing to improve service I just gave wrong email should have been codyroyal1982@gmail.com
CODY ANDREWS