The remote process to obtain the key did not go smoothly and took much longer than expected. The key was not in the lockbox and we had to wait for someone at the pick up location to give it to us. Hold time for customer service at U-Haul is too long. Also the dolly we rented was not on the truck. Otherwise all went well.
Kenneth F.
Brite Lumber & Home Center
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in New Egypt, NJ 08533
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Terrible service will never use uhaul again
Brian D.Took 30 mins to pick up the vehicle. My reservation/contract was cancelled and deleted from the system whole I had the van in my possession, which led to not being able to return it properly. I waited on hold with customer service for over an hour and was finally told my money would be refunded/I would not be charged upon returning the van, but the rep I spoke with made no note of it in the system, so nothing was done about it the next day.
Joel T.From the time I called to confirm the trailer, through pickup of the equipment, nobody knew anything, nobody could do anything, they never dispatched the trailer to me properly, I was charged for a dolly I didn't rent, on and on. After that I got a call from your traffic office and spent another 45 minutes on the phone talking about the trailer to someone who clearly didn't understand what a trailer is.
Anthony D.I picked my U-Haul truck up not knowing that it was not clean inside I had my friends help me load the U-Haul they had dirt from inside the U-Haul tracked all over my carpet I almost lost the sale of our home
Stephen M.