Have better customer service especially for mobile check in . It was a terrible experience I waited for almost 3 hours before I got help for mobile check in . I was charged for 1 dolly an 10$ worth of padding an I received non nothing.
Rachael L
C and S Truck Shoppe
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nanticoke, PA 18634
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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The return process video or instructions are different at this location so to avoid a future issue with keys not being able to be returned or keys/truck stolen you should include in the verbiage/video for this location " Note When you get your keys out of the lock Box, leave the combination at the same combo number so combination will allow you then to reopen the door of lockbox when returning . When doing return of keys you then place keys in the same lockbox but must instruct to put keys inside lockbox and then rotate combination and double check that the door is locked and door cannot be opened , this really needs to put in the instructions for this ferry st Nanticoke location ..
Paul SProvide the moving blankets promised in the contract. Remove the charges for the blankets, which I never got, when I requested. I ended up paying $5 extra for something I didn't get. Not a big amount, but it left a bad feeling about renting trucks from uhaul.
David GThey had no idea what they were doing when it came to renting me the truck. it did take a while to get everything taken care of. The gentleman would not even look at you. Would not make eye contact with you. He kept his head down the whole time. I could barely hear what he was saying due to the fact that he speaks very low. I went 10 mi in the truck the needle moved a "nut hair", as they say and I had to put $5 in gas in the truck. Then when I got back to the place I picked it up I was given a bill for $49 and some odd change. So for your advertisement of $19.99 a day is false advertisement. I have never had such a bad experience nor have I been robbed so fast. I'm not sure if I would use U-Haul in the future that's something I really have to think about because at this point it doesn't look like I would.
Laurel BInstructions were unclear but they took care of me in the end.
Ben T