I reserved the truck for an 8:30am mobile pick up when I arrived they had changed it to 9am pick up and it was not a mobile pick up. I had to wait for the place to open before getting the truck. Customer service was not helpful in the least. I was on a very tight schedule and this certainly put me behind and could have been avoided. I will NEVER rent from UHaul again. Extremely dissatisfied. The least they could have done or offered was a discount for the inconvenience and I was offered nothing!
Kimberly T
Walton Security Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Monroe, GA 30655
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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I was not explained in detail the charges when I needed to rent the vehicle for an extra day I ended up paying almost $200 for this rental, and I only put 30 miles on it. Not to mention, I made there was slightly more gas when I returned it. I was charged the final bill of $122 which I expected for a two day rental but I also paid $49 and 10.99 the day of. What gives with the three separate charges and why so much? it would’ve been nice. I had explained with the customer from U-Haul on the phone.. The original person I dealt with in Monroe was fine. I don’t have any complaints toward him or his company, but I’m not thrilled about the lack of information on the final charges. All I did was extend the vehicle another 24 hours.
Justin CNo improvement needed! Ms. Ruth was awesome!
CYNTHIA CIt was awesome
Jeannie VFirst of all i rented from an independent dealer that was close by to me and then the following morning i received a message about a location change which i wasn't made aware of until 8 am ( my appointment was at 9:30) when i made it to said location i was informed that my reservation was cancelled due to me being 50 minutes late all because the new reservation was further from my home( even though i had the truck until the following day until 9:30 am! After expressing my frustration to the cashier she then set me up with another truck and this one was even further way! to make matters even worse i got to the location ( now 1 hour away from my home) and the place was CLOSED! i then decided to try again and place a reservation in Monroe GA for noon and when i made it there 9 minutes late and they too were closed until 1! i found something to do and then when i returned at 1 promptly the office reeked of weed smoke! to say i had a horrible experience would be a major understatement !!!!!
Kelly T