this location did a very good job, and good customer service.
Mohammad A
Mill Creek Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mill Creek, WA 98012
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Customer Reviews
- 3.5 Average Customer Rating
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How U-Haul Reviews WorkEverything was great
DEVIN CProbably the easiest all time U-Haul check-in and out experiences. Friendly and efficient staff. New, modern cargo van with back up camera.
Bree EHave the AFM who runs this route do an immediate DSR on the dealer to address these issues. I appreciate the dealer having employees that do not speak English as a 1st language, but I believe that contributed to the situation since the dealer did not explain a single thing to me. Did not verify payment, just used the card on file. Did not hand me a receipt, did not explain anything to me except handed me a key for the truck and pointed to where the truck was located at in their lot. Truck was incredibly dirty. I have pictures but without being sent the link via text to confirm truck condition upon dispatch, I could not share them. I’m confident that a DSR will show what I am referring to. But don’t know what other equipment this dealer has, but I imagine all of it is in the same poor condition. If I wasn’t pressed for time when I rented the DC, I would have cancelled the reservation and gone to a center instead. It was that bad. The employees there were nice enough, I do not want to paint a picture that they weren’t polite or professional. I can just tell this dealer doesn’t get a lot of attention or training. It’s been years since I worked a route for U-Haul, and I usually do not have bad experiences at dealers. This experience left me so frustrated that I felt compelled to share. I know the AFM on this route would want to know. If it were my route, I’d definitely would want to know.
TIMOTHY WIt was quick and EZ-!
Jack L