hard to findTODD B.
Trailer Rental & Towing in Matthews, NC at American Store & Lock
(Distribuidor de U-Haul del vecindario)
Matthews, NC 28104
(2 miles from 485)
Services at this Location:
- Lun. - sáb.: 9 a. m. - 5:30 p. m.
- Dom.: cerrado
- 5/13/2021: 9:00 a. m. - 1:00 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Matthews, NC 28104
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
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More customer oriented. All they did was hand me keys didnt go over anything with usHEIDI K.
Very Friendly People. This place is HIGHLY RECOMMENDED!!Luis V.
Worst experience for moving of my life and that's saying a lot cause I was a military kid. I had scheduled movers through the uhaul website the company called and cancelled at 645pm the night before , had to scramble and find another company that was on the uhaul website and they were almost 3 hours late ...... turned in the uhaul late at night couldn't get the mobile app to work so my mom went up there the next morning with the key and stuff and my mom walks with a cane and the guy at the counter wanted her to get in the truck and get the dolly and blankets and threw a fit like a child slamming the door and keys on the counter after wards . She walks with a cane no secret asked what her issue was soooo rude and unprofessional.kristin S.
Easy, fast and close to 485 and 74! Great customer serviceNOELLE K.
First off the drop off added about 15 miles that we had to pay for. 2nd of all the drop off location had so many uhaul trucks there we had to leave the truck in the entrance of the drive way.BEVERLY A.
Great customer service, the truck was super clean, will definitely recommend to a friendBATIR A.
Lance was super to work with. I can't say enough for his efficiency, professionalism, and helpfulness. Only improvement I can see is that he needs a nice, new office--he deserves it!PATSY N.
Absolutely amazing. He was extremely sweet and very helpful with the check in process. He even had everything already ready for me to pick up. Would definitely go here again and recommending to everyone.Myriah P.
Lance was excellent. His cheerful attitude and professionalism made a stressful moving day much more enjoyable. He really has excellent customer service skills. Thank you!LAURA P.
All good. Very nice people.MARLON L.
Everything is quick and easy!Sheila P.
Everything was greatJOSEPH E.
To many complaints to put on here. Terrible experience.LARRY V.
Lance was a great help when I needed a truck in short notice. Truck was clean and ready to go and worked very well. The unpaved lot where the truck was located was a bit messy after recent rain.JAMES C.
Worst uhaul experience ever. I think I may change to 2 men and a truck next time that is how bad it was. When I arrived it was 8:50 AM and the website was not recognizing my phone number. I walked down to the trailer that is the office for this location. The blonde larger built woman had just gotten there and I was explaining that the website was not recognizing anything, she said none of her systems were up yet and I had to wait until 9 when they opened.... in 10 mins....I asked her if she could put her mask on in the middle of the conversation (per roy cooper NC governor's laws you must wear a mask in public and we were within 3 feet of each other) she said she didn't have a mask on her... how do you not come to work without having a mask? She didn't even apologize for not having one. I told her I would go outside and talk to the maintenance manager if she didn't have a mask. This tall black man was a little rude and didn't seem to want to help me at first but at the end of the conversation helped me more than the woman did -- he ALSO did not have a mask. I walked up to get my key because my online check in finally took my phone number and I was sent to a chat link with a uhaul rep to assist me. Mind you at this point I had been outside for 20 mins in 32 degree weather..waiting to get into this truck because your employee didn't own a mask and was in the uhaul office. NEXT I finally got in the truck and it was disgusting..... There was coffee syrup everywhere on the dash and sunshades, there was some mystery liquid all over the heads and there was mudd in the bottom of the drivers side AND there was a missing air vent. SOO not only did no one wear masks, I had to wait forever to get into the truck even though I paid the night before, I also was given a truck that was dirty not cleaned and clearly on its last leg. I feel scammed for had paid $136 for this service.Mckensie J.
Office folks were not wearing a mask when engaging with me. Its a tiny office. I had a mask on. They clearly chose not to put theirs on. That's disappointing.Thomas U.
Quick and efficient return. Would do business again!Gregory S.
Check out took awhile over the web site. Also, I feel like I was overcharged. I only went 21 miles and it cost me $70.00 plus bucks. I paid $50.00 up front to include insurance. I took a picture of the odometer when I picked it up and when I left. I'm possitive I only went 21 miles. Thanks. Michael Laney, 980-425-0651Michael L.
Parking Area of the rental equipment needs Improvements specially it need paved parking space..Massoud T.
Water leakage from door at back. Blankets got wet along with a mark on dresser from wetness. Also hand truck dolly strap was ripped several inches of broke would damage items. Ovisly they did not inspect it before it was rented...Frank M.
I couldn't check in my vehicle at 4:15 pm on 12/31/20. TRIED ON LINE AND TRIED THE CALL CENTER FOR LOSE TO AN HOUR WITH NO LUCK. REQUEST A REIMBURSEMENT OF ONE DAY RENTAL SINCE UHAUL WAS CLOSED ON 1/1/21 at location. I agreed to pay for one extra day but due to no response from customer care at the 800 number and my on line account didn't have my order, I was forced to pay for a day not called for. PLEASE REPKY TO MY CONCERNwieslaw H.
Area where trucks are parked should be paved to prevent pooling of water and mud surfaceelroy B.