Uhaul needs to get some IT help for their computer systems. We waited an hour to get our rental because there was an issue in your computer system flagging my husband as someone who had a significant outstanding balance. Apparently my husband has the same drivers license # as a person in Texas with a different name that owed uhaul money. This had nothing to do with us and set us back an hour today. the associate at this location was great in trying to figure out how to help and she did but we were an hour late arriving at our destination. Being flagged because my husband has the same drivers license # as a person from a different state that has an outstanding balance is completely unacceptable . Change your computer system to differentiate state license numbers. I can't say that I'll use uhaul again if this is a problem we will have to deal with again.Danielle A.
Trailer Rental & Towing in Matamoras, PA at Community Self Storage Inc
(Distribuidor de U-Haul del vecindario)
Matamoras, PA 18336
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 9 a. m. - 4:30 p. m.
- Sáb.: 9 a. m. - 3:30 p. m.
- Dom.: 9 a. m. - 1:30 p. m.
- 7/4/2021: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Matamoras, PA 18336
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
I left an extra 1/2 a tank of gas and was not compensatedJose T.
Service was great. Thank you!Michael B.
First time renting a trailer, we were sent a link to a "how to" video, so everything went nice & smooth. Staff made all the necessary safety checks and we were good to go!John P.
The female employee was very helpful and pleasant, Pick up and return went smoothBenjamin M.
Rebecca has always been kind and professional.Michael F.
It was unfortunate that the trailer was not avaialable at the loation whrre I reserved it. I had to drive to a different state to get it.Michael D.
Nothing to improve ! Everything was great , clean and good and ready to go ! The saleswoman was professional and friendly and helpful!Rosaleen S.
Customer did not leave a comment.Michael F.
We had to go to Middletown (25 miles each way) to pick up the trailer to attach to the U-Haul truck. We ordered this in August and they didn't have one in Matamoras. Since we pay for mileage over a certain amount, I thought they should have SUBTRACTED the mileage it took to get to Middletown (50 miles total) from our bill but the girl on the phone at the place we dropped off the U-Haul in Eutawville, SC said she couldn't do that. It is not OUR fault that they didn't have the trailer in Matamoras, PA. We set this up TWO MONTHS AGO!Alfred C.
Drop off location was closed however I have been there before and the staff is friendly and helpfulEdward K.
We had to drive an hour from our requested location to pick up the truck. The direction was opposite our origin, so it added 2 hours to a long day. The truck was available the previous day. If it had been shuttle to our requested location, it would have made our experience much nicer.David S.
Nothing everything was great price was a little too highRoger K.
Have the equipment at the location that I needpaul P.
I have used this Uhaul location before and they truly have an impressive team. Truck was clean and rode well as if well maintained.Tommy R.
All is well thanksjames W.
Service was excellentSHARRON H.
The only hang up was computer wouldn't excepted my truck th o rentRobert W.
EASY DROP OFFPATRICK J.
Need a corporate call PRONTO. 973-557-6059Amanda B.
Nothing they are very professionalMarcus C.
NOT MUCHdanna S.
The location and the people working at this location were wonderful. However my over all experience with UHAUL was very disappointing. I reserved a 26 foot rental truck a couple of weeks before my move. The day before I received a text and email saying my location pick up was updated and sent me to another location to pick up the truck. Once we arrived at the location the guy working thee said that truck was for someone else. He called uhaul and spoke with ROSE. She found a 10 foot truck and offered me that one. 26 foot truck to a ten foot truck. That is a huge difference and will require multiple trips that one way is an hour a part. Rose said that she would give me a lot of extra miles. So I went to the next location to get the truck and the guy there was so wonderful. I told him about the miles and asked him to confirm with rose about the mileage. When he called to ask I can here her yelling at him and being nasty. Which is so uncalled for I did not once give anyone a hard time about this whole situation (even though I was freaking out inside) They ended up giving me a 15 foot truck and ROSE once again said when I returned it I would be credited mileage upon my return. Well I returned my truck and had the girl call and ROSE never put in the system that I was to receive any extra mileage as all. I tried calling yesterday and was suppose to get a call back and never did. This is very disappointing.Tracey W.
Everything is doneJorge V.
nothing I can think of!JOHN M.