Out of three uhauls in my location this was the only one that had the trailer I needed for donating a piano to a local school. This was only time the school was available and only for 2 hours. Sign on door said out to lunch till 1. No one there nor answering phone at 1:15-1:20. Woman showed up 15-20 after. Extremely unfriendly. Has a sign on counter NOT IN THE MOOD. No kidding! Tells me I won't be helping or guiding the hook up. The set up to get a truck in to hooking up is so awful. No room to back up to the hitch to load. I lifted and moved to my truck then she came out to tell me I was loading wrong trailer which I was because another was less expensive.I unhooked , put back and moved another and re hooked. A city worker on the road walked over to see if I needed help (what an amazing young man. Thank you again) I'm in my late 60's. I have never in all my years since before my 20's of renting from uhaul never been helped. I would think someone running an establishment would work the establishment. And the attitude is beyond professional and should not be greeting/working with the publicJudi K.
Los Fresno Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Los Fresnos, TX 78566
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Had to vacuum the back of the truck prior to loading our furniture. Other than that, good service at a fair price. Thanks.Pablo B.
truck had no operable outlet to charge phone. Drivers door/window not sealed very loud in cab.Danny K.
Thankfully, the lady was there to help us rent the U-Haul without having to go through the online process. The survey does not seem to ask about the online experience. It's horrible. They request photographs as well as insist on calling someone else to verify the renter is a â€œreliableâ€ person. In Marcus, my wife would pick up the phone as it was an unknown number. All the while we are spending time waiting for you hold to â€œapprove â€œmy use of vehicle. I believe it takes less security to access Fort Knox. If you can avoid the online rental service do it. Stick to human beings.Ricardo A.
Fast and easy to turn in with appJose M.