It was easy to set up my reservation on the app I selected the online 24/7 pick up option and saved the quote, received a text that said if called the main u haul number and confirm the reservation I would receive 10% off my rental price. What a great deal!! Unknown to me the man I talked to on the phone switched my reservation to an in person pick up. Imagine my surprise when I went into the first location after it closed and I went on my phone to do my 24/7 pick up and it was I was told to go inside and pick up the keys. After talking on my phone to customer service I was sent to a second location. Imart. Great right? WRONG! I got to the location and started the in person pick up process. The location I was sent to didn't have the utility dolly I was supposed to get but oh well! I called u haul to see if I could get one. The answer was "we don't have any you can get right now, but please be careful and don't hurt yourself". So I continue the check out process, after 30 minutes of the Imart employee trying to check me out while continuously walking away from me to run the other side of the business we get to the conclusion that their location doesn't do one way reservations so I'm SOL. I call u haul for a 4th time then get disconnected then calling for a 5th time. I was finally sent to a location to do a 24/7 Mobile pick up pick, still no utility dolly, the mobile pick up went smooth so no complains about this location. If you think this review was long imagine how long of a process this was for me, I'll spoil it for you TWO HOURS. I spent TWO HOURS trying to just pick up the u haul. It threw my entire time line off and now I have to rent a second truck to finish what I needed to do, but I can tell you it WILL NOT be from u haul. This isn't the first time they have messed up my reservation either. But good news they offered me $50 whole dollars back. I have to rent another $300 truck but thank god I have $50 dollars back. Do yourself a favor and never rent from u haul.
Kaylee M
Pak Mail
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Littleton, CO 80123
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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Offer pick up truck
PHILIP BThe gentleman running this location was fantastic and knew the system very well! It helped make the process seamless and I’m much more likely to rent in the future thanks to the service received here!
LAUREN Pthis is the second time that i make reservations por self pick and people forgets to set it up before they go home so every time I go out there to do self pick up is not available so I ended up calling the 24 hour customer service so they can find me at a different location that is time and money that I’m losing and the thing is I don’t get no compensation for my Uber ride to the location or ending like that..
JUAN MEasy in and out process and very convenient location.
Heidi B