First off, I ordered the truck to be picked up from a manned location on Telegraph road in Taylor. U-Haul switched my pick up to this unmanned location which was actually further away from my location. Second, I ordered 2 dozen furniture pads which were not loaded on the truck when I picked it up. Therefore, I needed to go to the manned location that I originally specified for pick up from so that I could get the furniture pads that I needed. Further, the experience of picking up the truck using the App was the worst experience using an app that I have ever had. The app refused to allow me to upload the pictures of my driver's license, which is required. I had to call customer service to help me. Using the web site worked. Then the need for U-Haul to call two people that know me after you have my driver's license and credit card and a previously taken booking... etc, to confirm that I am who I say is ridiculous. What if there could not answer the phone?! Am I just stuck there waiting. It was so bad that I asked if I'm the first one that ever went through this process and whether or not you were doing an experiment using my rental. I know the call was recorded and I hope that somebody will actually listen to it. BTW, the woman that helped me from the customer support line was actually terrific. The rest of the experience was a disaster.
Mark P
Qasr Seiyun Market II
(U-Haul Neighborhood Dealer)
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- 2.5 Average Customer Rating
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How U-Haul Reviews WorkI asked if I could pick up the truck 30 minutes early, and he said yes, but he wasn't there. I ordered 2 dollies, and neither was in the truck and ready to go. Wanted me to come back and pick up the dollies after I had already left, and of course, I'm paying for the gas and mileage, so that didn't happen. I will never again rent a Uhaul from this location.
Kimberly TThe best service
AYMAN AThe lady Emily was very rude and not accommodating ! When asking her question about the U-Haul policy and things that I needed assistance with she was aggravated as if she didn’t want to answer them. She then tried to put an additional $50 charge on my card. When asking the guy that was very helpful about it he said Emily said to but couldn’t give no explanation as to why they was charging my card. I will never rent from there again!!!
Preyona P