It took me three different locations to get the truck. The second location had the truck I had reserved but would not let it leave the town as it was deemed a rotational truck. They reported someone should be bringing back my vehicle sometime soon. I was sent to the Shell location but for a bigger truck that was supposed to be at the same contracted price. NOT true. The bigger truck was more expensive but I was told I would get the difference back at time of return. NOT True. The mileage quoted was not granted and in fact said there was no proof of the initial mileage quote. and the statement that gas was included was also not honored and I also had to fill up the truck back to 1/4 full. Not even full so its a guess as to how much fuel to put into it.Robert B.
Trailer Rental & Towing in Lexington, NC at Lexington Shell
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Lexington, NC 27292
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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Well besides running all over Gods country to get the truck then having to go somewhere else for the equipment maybe everyone needs to get into sinkDANIEL K.
Verify damage before vehicle is picked upChristopher N.
Worst customer service I have ever used. The person in charge is never there had to wait 40 minutes at pick up she filled her car with gas knowing I was inside waiting. Then on return wasn't there I was told she would be there in 30 minutes and to do it on line when. Had issues with that I wrote time returned mileage down only to be told that could not be right. I still don't know how much I was charged since I did not use all the mileage that expected. Ask to call and leave me a message on amount. Still haven't heard from her!Barbara B.
Maybe, have employee start truck and separate from other rentals prior to heading out.Charles H.
They wanted me to go back home and do the return online so they wouldn't have to.Sierra M.
Truck was dirty as hell (leaves in floor and a half smoked cigarette in cup holder) and one wiper blade was ripped half way off which made it really enjoyable driving in the rain today!jason D.
Vehicle was dirty inside an out.Christopher M.
I dislike that I had to have a smartphone when returning the truckJoyce R.
The whole company is a scam! I would never use this again and I will be doing whatever I can to get my money refunded! They charged me for 7 days when I i only had it for two! Complete rip off!Yah-Yah R.
Excellent service & young ladies were very helpful. Great job!??Very satisfied!ANGELA M.
Friendly and helpful.stephanie B.
Make sure the truck is at the location where it is reserved and not have to drive across town to get one that is out of your way very disappointed it was not where I had my reservationJerry L.
Heily at the drop off was great very friendly and helpful! After a long morning it was nice to have a friendly smile and attitude to see and deal with!!Mark J.
After the Lynchburg VA experience and the huge bill when turning the truck in at Lexington NC, due to the extra miles, we will never recommend or use your Company again. Also, would discourage anyone considering Uhaul to explore other avenues of transportation to move their belongs!!Cathy J.
Drove to 4 locations 3 refused to take truck back. Went over in miles trying to find some one who would take it, one person stoped me from putting keys in box. Said it would cost 1500.00 and they would call me to come back and get truck to return at another location. Hope it is my last time ever needing U-Haulphillip E.
The sales clerk was very friendly and helpfulnary P.
The uhaul was OK jus when I took it back I had to wait a while because customers was coming in convenient store and it was only one employee I was late to work jus waiting but she did apologizeNakia T.
I dropped my vehicle off the same day I rented the truck with a quarter gallon more than when I got it. Then I got the receipt it stated I dropped the truck of the following morning after 10am and that I was over my allowed mileage. When I reserved the truck mileage was unlimited, so not sure what happened there.Ronnie P.
Get honest employeesStephen M.
The person in the store was unaware of what to do. He called someone and told us he was new and never dealt with uhaul. Not helpful.Bobby B.
able to gas up and return truck within 5 minutesCarey S.
Nothing was checked or reviewed when I dropped of the truck. The person that received the truck did not seem to be fully trained in the process of receiving the truck back and closing out the reservation.Courtney T.
play in steering of truck. front end parts replacement needed.ann S.
The clerk didn't even know they were a U-haul return place, she had to call her manager. She may have been a new employee. It was basically a gas station, only one sign saying U-haul. Just fyi.GARY A.