Very poor customer service. Choices for drop- off the truck and the billing were NOT explained beforehand. Will not recommend this location for rental. Truck was fine.
MAURICO H.
Marathon 660
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lebanon, OH 45036
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Right turn signal didn't work.
Irving C.Issues getting going (flat on the trailer upon pickup, no-show moving help/rebooked moving help that could not come same day) combined with severe weather resulted in a delayed removal of my junk from the truck. Oh the stress!! An attempt to drop off equipment at the preferred location was impossible as the location was closed and I needed help. I found the Lebanon location (open later than anyone within a several mile radius) and was desparate to be done after the 16 hour trip, delays, very little sleep (furniture was on the truck during the severe weather) and a locked card (I failed to inform my bank of travel) limited my options. The owner was so nice and stayed late to help me complete my rental on the correct day. I was so thankful.
Sheri O.The man at pick up was very rude. He was more worried about other gas and store people than getting the truck for uhaul.
Stephanie C.I was not told that I would be charged 4x the amount quoted to drop off thr trailer at a different location near my destination. Had I know this I would have driven it back and returned it to the same location.
Robert H.