I would have had an extra great experience if they did not over charge my card. I was charged initially $74.88 then I kept the truck one extra day and was told they would charge my card the difference $35.87 however they took the $74.88 and put $111.83 instead of the $35.87. So now my account is negative money I really need during MOVING! So I called the place I got it from and they tell me I had to wait 24 to 48 hrs to speak with a manger! I ended up having to call my bank and have them take there hold off so I could get gas and feed my children. $74.98 is a big difference when I'm trying to move in and get situated somewhere. I would also like to add that the woman who helped me was very nice and caring but the situation sucked.Erica C.
Trailer Rental & Towing in Lancaster, CA at Storage Solution Lancaster LLC
(Distribuidor de U-Haul del vecindario)
Lancaster, CA 93535
(Ave L & Division)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 6 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Lancaster, CA 93535
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Keep the good work going onCHARLIE D.
No need to improve. Very satisfied with the service and on-line submissions.Roel A.
I accidentally put more gas in the van than i was supposed to. Almost filled it up. I got a little lost coming in to drop off the van went 5 miles over and i was still billed for it even with the full tank of gas i put in it. I was told the company wont honor that and i think with all the money Uhaul makes thats pretty petty to wanna still bill me for the few extra miles coming backLoyal E.
Maribel was great! She made the whole process easy, fun, and explained everything in detail. She even recommended places where I could get rid of old matresses, paint, oil, & old electronics at no charge! She was so helpful and so friendly I am definitely recommending her location to everyone I know. FIVE STARSBenny C.
Great customer service!!Davit H.
My husband & I waited over an hour to get the truck due to the system. The system wouldn't take our information. Connie tried 4 times. It was very frustrating. Connie was nice about it. The truck was dirty, but it ran really good.Luis G.
The experience was really positive! Maribel and Connie were both really helpful and gave us a great experience. We will definitely come back to this location for any future u-haul needs because of the service they provided.Danny S.
Was able to rent the truck I needed on very short notice. Will do business with again.Ausberto E.
Attendant at the Anaheim location provided wrong information regarding drop of location of truck. He told me I could drop of truck at any location. The attendant at the Lancaster drop of location told me I could be charged 250.00 for dropping truck of at Lancaster location. Even though this was the exact location I had requested at time of rental truck. I had to point out the crack windshield on the truck to the Anaheim Attendant. He did not even know it was there. not a good experience with U-Haul this time.LOUIE B.
Mariblla and Connie were wonderfulSigurd P.
Nothing my experience was good and I will definitely go backJennifer J.
Women in office were great, but computer was down most of the day and their calls to management did not provide any solutions. This slowed us down and was frustrating. Technology is helpful if it is dependable......bill K.
Experience was really good. Only comment would be that it felt weird returning the vehicle without someone being there. I dropped it off 4 hours early, so it is probably my fault, but I like getting the verification that the gas is good and the mileage is correct when I drop off.JASON S.
Place is ok can only get to from one direction. Very pleasant people.Tom L.
The process was quick and easy. Maribel was extremely pleasant!Cynthia H.
It was amazing. The staff at storage solutions went above and beyond!! A+++Jon R.
Excellent costumer serviceDavid S.
Excellent service!! Heather was very courteous and and gave us excellent customer service. We loved the convenience of picking up truck after hours with our mobile phone.Lisa H.
Extremely helpful when your Feeling Vulnerable and your earthly belongings are in a Truck, temporary although the genuine warm smile of a friendly human CUSTOMER SERVICE is priceless, All Glory to God , MarisaMarisa L.
The customer service was great at this location would definitly recomend storage solutions to others they were helpfull and courtious thank youRaul M.
Wonderful customer service a plus no need to change anythingChris N.
The team at Storage Solutions were kind, professional, and accommodating. I would highly recommend this location to friends and family.Kevin G.
Maribel was extremely helpful and got me what I needed with literally no time in advance. I hightly recommend this place as you will not be disappointed...ruben M.
It would be hard to improve on the efforts Maribel puts forth in her job. She was absolutely wonderful.Charles R.