Horrible experience, front receptionist (Lydia) had the worse attitude. Arguing with customers and employees, extremely rude. I saw her go off on two customers in front of me and then argue in front of everyone with another employee who was actually trying to help. Spent about an hour there just to rent a trailer, she did a horrible job at explaining anything to me and was told by the other employee renting for 24 hrs would be same price as the 5 hour option Lydia pushed on me by making me believe that was my only option. Went back to the front to ask her about it and she rudely told me I should've asked more questions but when I did she had such a bad attitude. Worse experience ever, horrible look for Uhaul as a company.Yesenia H.
Trailer Rental & Towing in Lake Wylie, SC at U-Haul Moving & Storage of Lake Wylie
Lake Wylie, SC 29710
Services at this Location:
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 5 p. m.
- Dom.: 10 a. m. - 2 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Lake Wylie, SC 29710
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The moving blankets and hand truck are located in area of truck needed for renter. Can you relocate?Timothy H.
The return was quick and easy. The Gentlemen who check me out was very friendly and a pleasure to to work with.Samuel J.
Lydia is great, really made the experience simple and easy. She went the extra mile to help me out.HENRY L.
They tried to move my reservation to a location further away (just minutes after my reservation time had already started) because they were closing and they were too lazy to clean my vehicle ahead of time. I had selected mobile pick-up, so it shouldn't have mattered that they were closing anyway, and it's NOT my problem that they didn't want to clean the vehicle. I complained and pressured them into preparing the vehicle for me. I was NOT going to pay for the extra mileage and inconvenience of going to a different location WHEN I WAS ALREADY ON MY WAY. Oh, and then I found a used COVID mask in the back. Terrible service.Victoria M.
Management and staff at this location are outstanding!Derek S.
Mike Watson was a huge help. Professional, knowledgeable and extremely customer focused. He made this experience great.Christopher A.
The people were kind enough to start and it was fine picking up the truck. Driving the truck was a challenge, it's badly in need of service. It felt very unsafe on any interstate, the transmission felt like it was about to give out at any minute. The worst part was returning the truck and trying to settle my bill. The store couldn't seem to figure out how to charge my card with the additional charges (gas, extra mileage etc). They told me my card was declined by my bank. I called my bank, it wasn't declined, there wasn't a charge for them to decline. I called back to Uhaul and they couldn't figure it out. Even asked me if I could just pay with another card. I said no, my card is good, can't you just charge the hold amount and then make a second charge for the remainder? That was Saturday. Come Monday, the manager of the store was calling me again to tell me they still couldn't get the charge to go through. She interrupted me throughout the entire conversation and treated me like I was a complete idiot who had never rented anything before. I understand how holds work, again, not my issue that they couldn't figure out their system to charge the card. I went through Twitter customer service (which is great btw) and finally told them that I was done, they were welcome to work with the local uhaul to get it figured out because I no longer wished to speak to the local uhaul manager. I thought it was done. Thursday morning I saw a charge for the hold amount go through on my credit card. Then later in the day I received an email from a credit collection address from Uhaul asking me to pay a much higher amount on top of what was already charged to me. They had added a late fee into the amount that was being charged extra (for mileage, gas etc.) I once again got on the phone to call Uhaul corporate. Mind you, I work full time and just completed a major move to a new city. At this point I'm writing this I have spent a solid 8 hours on the phone between my bank and Uhaul trying to figure this out. I went online to pay the $85 and the damn online payment portal didn't work so here I am, again, on the damn phone with Uhaul trying to pay an $85 bill to a billion dollar company because the people at their local shop can't figure out how to collect payments. it's infuriating.Jennifer B.
Mike and Lydia assisted me with my rental, and were absolutely wonderful to work with. U-Haul needs to hire more like them!!James G.
I was charged for gas even though I provided a copy of my receipt and left the truck with the same amount of fuel as when I picked it up.Peter P.
I had to ask to have previous damage noted and they applied stickers at pickup location. The headlights on the vehicle I rented were pointed almost straight down which made it very hard to drive at night. I notified the technician during the return of this vehicle at the drop off location.Chad L.
Great experience, friendly staff and very quick and efficient.Paul K.
Mike was very knowledgeable, customer friendly and explained the process very well. He made it a ðŸ‘ Great experience. Thanks Mike and uhaul !!!!Curtis L.
The door kept falling down and we could have gotten seriously hurt. When we opened up the door it doesn't stay upJacqualine J.
Keep doing what you're doingJoseph B.
Great customer serviceRich H.
Wonderful and Helpful Staff, Excellent Service and Experience. Definitely my go-to uHaul location from here on.William N.
Lydia was great. Very helpful and professional.Michael M.
The vehicle was shaking the entire trip, terrible condition to move. Hands and leg was numb from drivingGw B.
The location was fine, staff did great job when I arrived at opening time. They were warming the trucks up while another employee was cleaning them. Friendly team but the lady with the long fingernails was a little pushy on when exactly I was going to return it.michael W.
Great customer service , would definitely do business in this location again. Mrs Roman and team members are awesome . Thank you all .angel D.
Check in was quick and they helped me start my claim.JAMES K.
Best Uhaul ever! Everyone there is so personable and attentive. I only go to his Uhaul.Sheena W.
can't think of anythingMark R.
Lydia and Mikey were awesome!Kelly B.