It took 1 1/2 hours to convince the woman at the front desk, Shira, that there was a 20' truck on the lot and I had reserved it. Once she agreed that the truck was there, she said she didn't know how to return it in the system. The person that knew how to do the transaction was at lunch. I called UHaul customer service and got Rebecca on the phone. She too didn't understand why the woman couldn't do the transaction. Shira then said she couldn't leave the front desk to go out and get the odometer and gas readings. I told her that I would leave my car keys and go out and take a picture. She said "no ". Rebecca was extremely professional and I feel as though she did everything to try and help me. The entire situation was a huge waste of my time and for me and all the people I had to help me move.
DEBRA B
Best Western Inn La Plata
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in La Plata, MD 20646
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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I showed up at my arrival time and was instructed that their server was down and there was nothing she could do about it and she wasn’t sure if I was able to get my rental. After telling her I really needed it that day and there was no other location in that area that had the size I needed she messaged her boss and they were able to check me in on their side of things. I walked out to the U-Haul to where they had it parked and it was completely stuck in the mud and I was not able to move it. I went back inside and told the lady and she once again told me that there was nothing that she could do and that I had to call customer service. I reached out to U-Haul, explained the situation and after waiting an hour and extremely frustrated, a tow truck finally showed up. The tow truck only showed up because of the very helpful lady on the phone I spoke with from roadside assistance. The representative even advised that this shouldn’t be happening and the location should be taking action to fix this problem. If it wasn’t for her, the location would not have called the tow truck for me to get my rental that I had already paid for. In my opinion, it should not have been my job to jump through the hoops to fix the mistake of the location. Even though the lady who was at the front counter was nice through my interactions with her she failed to help me in anyway, and I hope in the future if these issues come up for other customers, they are more proactive in helping solve the issue.
Ashley DIt's just a drop off and pickup location. The guy did nothing to help me. No supplies... This type of location should be noted on your website. I had to drive to Lowe's to pickup what I needed.
Wesley SThey do not have extra equipment ; handtruck..etc Other than that - excellent
Kelly LDo not use this location in the future is my suggestion. The motel manager refused to give me the trailer I had reserved. After UHaul called him he very reluctantly and angrily came out to help me attach the trailer to my truck by using the Yahoo video instructions. That is to say, he had no experience w attaching or checking the attachment of the trailer to my vehicle. We checked the lights and they malfunctioned (wrong side blinking or not blinking at all) but at that point he just stormed off without a word. I had to call UHaul again to ask if someone could come to check the connection but they had zero to offer. The UHaul roadside service said they could come if I paid them $300. So I called another UHaul facility that went through what to check before I started to drive. I got the trailer home but was not at all reassured by anyone at UHaul.
Claire G