Absolutely! The day the truck was supposed to be returned was a nationwide hiccup with UHaul's computers. The folks at the Kenai location were wonderful, ensuring that another day was provided at no charge. I got a call the next morning to make sure things were okay, and the lady was just super. I can't imagine how frazzled they were dealing with the events of the outage from the previous day, but she was very upbeat, apologetic (although I wasn't bothered by it, because it wasn't something anyone could control!), and took the time to make sure I felt like a valued customer. Great experience, the employees at that location deserve five stars!Nancy R.
Trailer Rental & Towing in Kenai, AK at U-Haul Moving & Storage of Kenai
Kenai, AK 99611
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Alquileres locales para mudanzas de ida o en la ciudad en Kenai, AK 99611
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Comentarios de clientes
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great staff, very personable and accommodating! Well done UHaul!Bill S.
The young girl that rented to me did great. She was fast, friendly and informative!! From the kenai store.JENNIFER L.
Driveway needs to be plowed better.David C.
The person I picked the truck up from was rude. She interrupted and did not answer questions. She told me I would be charged if there was snow on the floormats - in Alaska - in winter! The other staff member was excellent but the one who checked the truck out to me will keep me from ever returning to that branch. The Soldotna branch is much friendlier.PAUL L.
Cab was 90% clean--2 items for left in it from previous renterANDREW T.
Customer service was great , both of the ladies that took care of us was polite and friendly.MARY N.
Great drop off but after spending almost $5000 and driving the Alcan the lady asked us to take the 26 foot moving truck through the car wash because it was so dirty. Cleaning the rental truck after spending so much money and the turmoil of driving for 5 days should not be something that a rental company asks customers to do and if so should be asked when renting to begin with. Other than that the Uhaul Center in Kenai, AK is a very nice.Johanna W.
The rental requirements should include a major credit card and a 100.00 deposit would require a special acceptance that covers the company in cases like theft as in my case.ALLENE F.
Lady at counter was great kinda a pain in the ass when returning trailer.MARK S.
Recognize Corynn as a valuable employee, due to her professional attitude if you don't take care of her, you will lose a valuable asset to the company.Edward C.
There was so much ice in the bed I had to where ice cleats to load washing machine by myself. Not a happy camperGENE D.
Good, quick service, nothing needed to improve.Robert O.
Clerk was very professionalSean O.
Like the drop off after hours feature of the app. Very convenient. Good job!DENNIS O.
Thanks for having your shit together, unlike the Anchorage location.Jonathan P.
Hood wasn't fully latched and I had to quickly slow down and pull off the road to close.Alan K.
You did greatROBERT T.
I returned the uhaul on Sept 8. Over the next week I received 4 phone calls asking when I was fluid to return it. I told them each time it had been returned on the 8th. Better communication needed!JEFFREY P.
The customer service rep that helped me hook up the trailer was great and was very smart and helpful with her job. Keep her on your payrollROBERT M.
The young lady here couldn't do enough to help me, I would hire her in a heartbeat!MGary A.
Very helpful and informative staff.Alan A.
Truck was well used with some minor issues, nothing that created a problem for my use. Would have been a problem for a long distance driveDenis M.
Always clean vehicles and friendly people!Ciaran O.
Zina has amazing customer service skills and went out of her way to make sure my rental went well! Great job UHaul!John N.