The 24/7 experience is, in short, awful. I had reserved a truck with Draftmaster (3359 Rte 130, Harrison City, PA 15636) for 9 AM. Between the App not being able to find my location and just overall slow loading, it took 20 to 30 minutes to get the keys. That's when we found we had the keys the wrong truck. (I had reserved a 15 foot and the keys were for a 26 foot truck in the lot). After calls to customer service and 24/7 team (the people I talked to were helpful), we finally got a truck - an hour and half later. It was frustrating and I wouldn't recommend that process to anyone. My family has used U-Haul plenty this year. In the future, we'll stick to picking the trucks up at in-person locations.Dan G.
Route 30 Retro
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Jeannette, PA 15644
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The U-Haul dealer we chose was exceptional. They went above and beyond to help reserve the truck for my family, making the entire process smooth and stress-free.Daeshawn L.
I hate the online bs,SUSAN N.
Not just randomly charge customer for extra fees and charges to their bank account without any explanation or approval first! Your unexpected charges used money needed for car insurance which will cause policy to lapse and payment to bounce.TY D.
Service light is as on when I picked up the vehicle. Inspection images were of a different vehicle I discovered when picking up the vehicle. Now I'm charged a cleaning fee. Vehicle was not returned until 2 days after I returned the vehicle! Worse service I have had with U-Haul! I demand a phone call and photos that show the necessity for a cleaning fee! I will absolutely post my displeasure online and on social media of this facility if this is not rectified immediately!John D.