More area for Equipment on check in as taking photos had you out in the middle of the parking lot and being Handicapped it was a task
Kurt O
Royal Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indianapolis, IN 46224
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Customer Reviews
- 3.0 Average Customer Rating
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Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkThe location where I reserved online was changed last minute. The promised $50 credit for that was issued … but not until I called about it. Then the new location added a $15 insurance coverage that I explicitly rejected when I reserved online. I called. They said they’d take care of it. Today I received my receipt, and the charge was still on the charges. Not a good experience.
Chris GAttitude not welcoming
Casandra MThe customer service staff were unprofessional and discourteous. She didn’t even bother to check my reservation and quickly told me they didn’t have a truck, despite my confirmed reservation. She escalated the issue to the manager, who made matters worse by talking down to me about needing the truck. I have rented from this location in the past without issues. The lack of customer service from the staff and management at this location is alarming, and U-Haul needs to address it. I personally would not recommend this location as a first choice to anyone. I suggest people look to other locations first before considering this one.
TUNDE LFront desk rude and unprofessional. Trucks dirty in the inside and run bad .
Keichelle O