I called the Hornell location reserved a 10 ft truck. Later the same day I received a follow up call from U-haul main office confirming my 10 ft. truck reservation. The next morning I arrive at Hornell location for my 10ft truck. I am then told I cannot have the truck even though it's in perfect working order and sitting right outside the door. The counter worker told me I would have to choose a larger 17 ft truck because the manager said he's keeping the 10ft truck for future one way rental. I tell them I cannot use a larger 17 ft truck. They tell me the only other option is a small van. I needed a truck that day so I take the only choice I have and move what I can with it. I was promised a 10ft truck twice! But the manager refused to rent it to me for the day. I am not happy with the experience I had with U-haul because of the manager refusing to honor my reservation.
richard A.
Trailer Rental & Towing in Hornell, NY at Aims Self Storge & Moving Center
(Distribuidor de U-Haul del vecindario)
(Corner Park Dr and East Ave Extension)
Services at this Location:
Contáctanos
12 East Ave ExtHornell, NY 14843
(Corner Park Dr and East Ave Extension)
Services at this Location:
Location Hours
- Lun.- vie.: 9 a. m. - 5:30 p. m.
- Sáb.: 9 a. m. - 3 p. m.
- Dom.: 9 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Hornell, NY 14843
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
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Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
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Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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Autoalmacenamiento
¡Tenemos la mayor cobertura en América del Norte!
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Contenedores U-Box®
We ship across town or accross the world!
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Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
I believe I was over charged, I initially rented the truck for a week with 350 miles but when i got their to pick it up I said I didn't know thete was a elvis package available with 750 miles so they changed it for me and charged me a little over the hundred. After the week I wasnt finished moving so I called abs said I haven't even used half the miles but wanted to keep the truck. They Informed me that it would be twenty dollars a day for the truck and no mileage charge until I went over the initial 750 then I should be charged per mile. Clearly that is not ethat happened, I kept our another 5 days and in total was billed seven hundred dollars. I will not recommend to anyone to purchase this service becausr I was misled about pricing
Brandy C.- Rating:
- 5.0
Great customer service from the wrong man working the counter. Very respectful.
SEANPATRICK S.- Rating:
- 1.0
truck towed like shit
Joshua R.- Rating:
- 5.0
The staff was very friendly and patient
BRIANNEM Y.- Rating:
- 5.0
There is very kind and good people
Melissa M.- Rating:
- 5.0
I appreciate you.
CAROLMARGARET C.- Rating:
- 5.0
Nothing I can imagine. Great staff.
Gregory V.- Rating:
- 5.0
Superb service
James B.- Rating:
- 5.0
Wonderful people running an honest business with integrity and a personal touch.
Todd F.- Rating:
- 5.0
Great customer service!
Samantha J.- Rating:
- 5.0
Excellent customer service. Easy pick up and return.
Travis C.- Rating:
- 5.0
No Improvement is necessary at this location. Eric and Mary are Top Notch !
Thomas B.- Rating:
- 3.0
I have no issue with Aims. I do have a major issue between U-Haul's website and the U-Haul dealers in Western New York. We used the U-Haul website to reserve a 5x8 trailer to be picked up at 10 AM on Tuesday, Dec. 29 in Lockport, NY and we received a message that we would receive a call at 6:00PM the day before. At 6:00 PM on the 28th we received the call, but they didn't have a trailer available in Lockport, NY at all. I was told a trailer would become available at 6:00PM on the 29th in Buffalo, NY. This was no good for us as it did not meet our needs or expectations for our reservation. We had been driving long distance from out-of-state to move some furniture and personal belongings and needed the trailer earlier in the day to get it loaded. I was hot... I asked if a trailer might be available anywhere nearby and no trailer anywhere close. The gentleman I was talking with was able to locate a 5x8 trailer down in Hornell, NY as the closest location so I requested it be reserved for us. The big issue here was the long drive to Hornell just to pick up the trailer over 2-hours away, and then turn around and drive back with the trailer thus losing significant time we had intended to use to load the trailer. I am not happy that the website indicated a trailer had been reserved for us and come to find out there was no trailer available at the last minute.
Robert R.- Rating:
- 5.0
Quick and courteous service; no hassles, very efficient. Thank you!
Jon W.- Rating:
- 5.0
I love this place keep up the great work!!
AARON M.- Rating:
- 1.0
Unit had rusty latches to tie down the front tire. Almost impossible to tighten up. When time to take off, needed pliers to get ratchet to work. This trailer should be retired or upgraded. Don't give to another customer. Beyond that, Uhaul representative failed to secure the auto transport to the tow vehicle so that when I started to load the vehicle on th trailer, the supposedly locked hitch lock failed and lifted the hitch about 4 feet until I stopped loading the vehicle. The excuse I got was that the locked seemed tight although it was not.. Rep came out and tightened the lock further. Luckly, the auto transport did not damage my tow vehicle.
David N.- Rating:
- 4.0
Great customer support
DRAMOSI K.- Rating:
- 2.0
I was given the wrong size truck from what I requested online so I paid a lot more then what I should have..
Cormac B.- Rating:
- 5.0
Excellent staff
Lisa R.- Rating:
- 5.0
The lady I worked with was very professional, very helpful, and overall a very kind person. I really enjoyed my experience and would recommend them to anyone needing a truck.
Amanda M.- Rating:
- 5.0
Every one is friendly and very helpful.
Jayne B.- Rating:
- 5.0
This place is amazing love the staff keep up the great work!!
AARON M.- Rating:
- 3.0
My online quote was $30 less then what it cost In The store. I feel like your prices should be more honest. It doesn't cost 19.99 it cost $70 plus.
Courtney K.- Rating:
- 5.0
Good service
Igor A.