Make the reservation correctly. I needed a truck and an appliance dolly (which was not available in the same location. I called U-Haul and they sent me to another location which did not have it either. The customer service for this area was horrible. I got hung up on several times, placed on hold and hung up on, transferred to several people with no help. Used miles to get the appliance dolly and want those miles reduced from my rental (about 8-12 miles which they were not) said they would contact us after 8-10 calls. We had to get help on our own because we did t have the dolly. This has been the worst experience and not our first time renting from U-Haul.
silvia carrasco
Hinesville Hot Rods & Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hinesville, GA 31313
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Closed left ppw in door as instructed. I am sure it would have been great they processed return immediate
Philip PelleritoThe size requested was not available when i arrived there. Representative had good customer service
Nattoya HaffendenI showed up early to pick up my trailer and no one was at the site. Took approximately 30 min for them to arrive.
Kevin BeermanVery accommodating Great communication
DIANE SANKER