Train the stores who are to release your trucks. I spent over an hour there because the young man did not know what to do. Eventually, a U-Haul customer service agent was able to complete the transaction so all that was needed was to have the store attendant give me the key. The location was not safe. I literally, had to step over a drug induced individual next to the stores front door. I asked for new location for pick up, but I assume since agent, (although nice), was able to complete transaction my safety concerns were dismissed. It's not enough to offer additional miles or a extra day (that clearly was not what I needed). When checking the truck, I felt uncomfortable as I was being closely watched by person circling on bike. In other words, this was NOT a good U-Haul experience.
Carol Evans
Dorsey Crown
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glen Burnie, MD 21061
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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It’s a self return location
Cynthia RustinTruck dropped off at gas station and key left in drop off box.
Tamara BradfordPlease do not screenshot information from the U-Haul portal and send it to people. The employee checking me in screenshot all my information from the U-Haul portal and sent it to whoever was assisting him over the phone, without my permission. I realize he was seeking assistance to help me, but now my personal information is not protected by the portal and at least two people I do not know have my information.
Sandra McHughDropped off after hours.
Marjorie Vilson