I ordered the uhaul online ahead of time but then proceeded to wait 45 minutes to pick up the uhaul I had already rented. What is the point of having online reservations if you then have to go through the entire process again at the pickup place?William S.
Trailer Rental & Towing in Frederick, MD at Frederick Carroll Fuels
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Frederick, MD 21703
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 2.0 Average Customer Rating
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I did not receive the furniture dolly nor the pads. Was still charged for them.Larry M.
The truck smelled like weed and smoke. The back of the truck was not clean. It was difficult to pick up the keys. I had to go to the gas station next to it to get a paper to then get the keys. It was not all done at the one address location.Gabriel L.
This location seemed a little sketchy since it wasn't a regular U-haul facility. The attendant was very nice but the procedure to drop off the vehicle was unorthodox. He gave us a phone number to text our milage to. He then asked us if we had filled up our vehicle and we told him we did not receive the vehicle full. He then said to text a photo of our first receipt that had the amount in the tank upon pick up to the phone number we texted the milage to. Did not like the whole texting transaction. Was not comfortable leaving the truck. We told him we actually filled the gas tank up to the 3/4 tank line which was more than the amount in the tank when we picked it up. Was disappointed to get a second charge to our account for going 7 miles over the alloted 59 miles in the contract. Especially when we put in additional gas. With the milage, you need to give 10 miles over the actual milage alloted from point A to point B. What if you get lost and add on milage.BRIAN M.
Picking up the truck took forever -- the guy was having trouble with the U-Haul app in his phone, and I ended up paying about 30% more than I should've: I was charged SafeMove Coverage, which I had specifically declined, and $3.75 for the so-called EZ Fuel, while the price of gas in our area currently does not exceed $2.29.Leonid S.
This was the second worst Uhaul experience I've had in a weeks time.VICTORIA B.
Very friendly professional staff.Barbara B.
There was a fair amount of confusion and it took much longer than it should have to pick up the truck.David D.
Terrible service.Marc B.
Do not rent out a truck if there is already a reservation for itEbonie K.
The furniture pads and dolly were not in the truck at pickup. I had to go to another location for them, after driving 45 miles for an available truck. I was told the cost ($20) would be credited back; it hasn't been.Robert F.
I only drove this truck for 23 miles and use it for about 2 and a half hours and I paid more for this truck than the one I rented last Wednesday for a full day from a uhaul store. I thought I was going to use it for 30 miles but I did not. I only used it for 23 miles. When I told him to corrected it he said that there was nothing he could do. I put $5 dollars of gas and left it with the same gas I picked it with. if there is cameras you can see when I did it. But the next day I received a different bill wehere the miles were corrected but the gas level was totally diferent from where I left it So I got charged $15 dollars more in Gas. I endup paying a total of $20 just on gas. I told him I did not want insurance but He told me that he could not take it off and that whoever made my reservation add it the insurance. and there as nothing he could do. So He charged me another $15 dollars. I will make sure I share my horrible experience with this guy at this location with everybody I can, And please Uhaul Company this is not the way to keep loyal customers. You are going to lose with this guyCarlos A.
No dolly in truck., otherwise a good day.Susan F.
The guy does not speak English to comunÃcate with customersEdith O.
Just not very professional - gas station -clerk was okay but busy with store customers - took a long time to complete process.bridget W.
*When I arrived the dealer wasn't there and I had to wait extra time causing my move to be an hour behind. *I was asked to check in a second time after doing it the night before online *When the funds were withdrawn I was double billed and upon calling the dealer I was told its Uhaul's fault - did not take any responsibility for his part *Just overall not pleased with my experience. Will not use that location ever again.Willette B.
Wear face masks! Don't forget the one item I ordered!Aryn H.
Took me 25 mins to get my keys and I got charged an extra $65 then what was initially stated.Joseph M.
This location was again NOT my preferred location. I requested drop off at Braddock Heights, which is closer and more convenient. I do not feel like Uhaul made an effort to give me what I wanted as a customer.Nancy W.
Another disappointing u haul rental. This one will be my last. I will carry furniture across country on my back before I rent a U-Haul again.Timothy L.
WE WANTED TO KEEP LONGER BUT CORP WAS KEEP CALLING US TO GO BACK TO RENEW.ARFAN G.
This is the worst location to rent a Uhaul from the man working is honestly so unprofessional, I will not recommend this place to anyone worst experience ever ! Uhaul needs to do better in hiring people to represent there company.Aylin N.
Excellent customer service. I will be going back to this location.jeymi R.
I registered online for this location and I was given a different location in Frederick, Md. even when I registered over the phone the agent still made the other address my pick up location. The whole process took about an hour when I was already at the location. I was also charged for furniture pads that I never received.Joseph R.
guy used his cell phone to check me outlatoya M.