Helpful friendly service. Will use again!
THOMAS W.
Trailer Rental & Towing in Frederick, MD at Security Public Storage Frederick MD
(Distribuidor de U-Haul del vecindario)
17 Western Dr
Frederick,
MD
21702
Contáctanos
17 Western DrFrederick, MD 21702
Services at this Location:
Location Hours
- Lun. - sáb.: 9 a. m. - 5 p. m.
- Dom.: 10 a. m. - 3 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Frederick, MD 21702
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
-
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
-
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 1.0
Also horrible customer service
Zachariah D.- Rating:
- 4.0
The driver door was broken but otherwise a smooth rental!
Jessica G.- Rating:
- 5.0
Could not have been more easy or convenient!
Leona G.- Rating:
- 3.0
Was told it would cost $20 to return truck in person so we were told to use website to return. 25 minutes later after the website kept having errors on finding our account, errors with location tracking (even after allowing), we finally downloaded the Uhaul app, which worked as it should. This return should not have taken 2 tech savy people 25 minutes to complete.
Alex P.- Rating:
- 1.0
The mobile pickup was terrible. Took 45 mins just to wait on an approval once i took 20 pictures and went through 15 steps. Only other option was to pay $20 for my time to have timely service, should've just spent the $20
Brandon W.- Rating:
- 3.0
Make sure the facilities lock has heen removed from the unit. I was unable to access my unit after hours due to this. I had a U-Haul loaded full and had to find someone help get my unit open being after hours. I had to contact two different customer services and had finally got a call from the regional manager telling me someone was on their way to unlock the unit. Not only did that whole ordeal set me back at least an hour. With a rented U-Haul, packed full and trying to unload after hours, I was stressed. I rented the Uhaul through the Security Public Storage site. I have been charged multiple times for the use of this truck. At the moment I'm "waiting" to see if they refund the unauthorized payment they took. I was told by Uhaul customer service they didnt know where the money went but just wait a couple days and see if the refund it. This hasnt been the worst experience but I was frustrating. The representative that I had spoke with were very kind but didnt have much information to offer to solve the issues. Just please fix the UHaul payment system.... paid on the 25 and they took another payment yesterday the 29 for I dont even know what for.
Teresa T.- Rating:
- 3.0
Better train your agents at the call center to help customers resolve problems. Your app has flaws and makes the pickup and drop off difficult and cumbersome, especially during COVID 19 when the locations are all closed. Your app never gave me the lock code during the pickup process sat for over an hour trying to get the lock code on the phone. Very frustrating experience.
Ronald K.- Rating:
- 3.0
The cab was dirty, and the steering was terrible
Nathan N.- Rating:
- 5.0
Thank you !!!
crystal M.- Rating:
- 5.0
Double check to ensure all requested items are in place. I requested a dolly and it wasn't there.
Debora V.- Rating:
- 5.0
Location was convenient. Waze put it on the wrong street, but easy to find. Slow location overall so didn't have to wait in line which was nice.
Mark W.- Rating:
- 5.0
Needs better explanation on how to avoid the 20 fee Itto Ed to do it and was not able to. But the vehicle was left there around 10 am and still got the charge
Edgar U.- Rating:
- 4.0
Friendly staff. Trailer met all expectations. I would recommend to anyone.
Donn M.- Rating:
- 3.0
Rental office not very helpful when I struggled with online reservation other than to say I could make another reservation through him and pay more
David F.- Rating:
- 3.0
The truck was working well initially, but I had to perform an emergency transfer to another truck because the battery was faulty. I do not think it was the fault of the staff, but it made my trip a little chaotic.
Patrick M.- Rating:
- 5.0
Very easy process for me.. As far as I'm concerned, there is no other way. I'm extremely happy with the entire process. 5 out of 5!
Seth K.- Rating:
- 1.0
This location was poorly managed. I incorrectly thought that the person connecting the trailer would also strap down my vehicle. I now understand this is not the case. He did it, but reluctantly, and kept mentioning how $20 cash would be a good side payment.
Lori C.- Rating:
- 4.0
Ric Sitnek the onsite manager was abrupt when questioned about uHaul services and specifically truck rental options. It was not a friendly, courteous “how can I help you†conversation but rather a figure it out yourself approach to customer service. I downloaded the app and followed the instructions. I am a repeat customer and plan on using another location in the future.
James C.- Rating:
- 4.0
The truck smelled awful in the back. I tried spraying it throughout the day but it was still so bad which is why I didn't clean it afrerwards. Then I get slapped with a $50 cleaning fee? Maybe they should check the back and make sure it doesn't smell like a dead body before giving their trucks out.
Jonathan N.- Rating:
- 1.0
I have been charged the incorrect amount and am struggling to get it refunded.
Michael B.- Rating:
- 5.0
Staff was very helpful. Thanks.
Kenneth K.- Rating:
- 5.0
All good. Great team at Security Public Storage, Frederick MD. No suggestions.
Thomas F.- Rating:
- 1.0
The location did not have the supplies per my prepaid order and didn't even attempt to help fix the issue. Terrible experience overall. Waisted time coming back to the location for missing information/ supplies. Ended up calling around to other U-Haul facilities to get what I needed for my move.
Nicole O.- Rating:
- 1.0
The manger provided great customer service
Ricardo J.