The gentleman that helped us with the U-Haul was probably the best representative that we ever worked with. He was very knowledgeable and helped us with lowering our price for the U-Haul. We recommend going to this location instead of dealing with an all-cause he will help with getting a better price for your move which is great because moving is expensive. We’d like to thank him so much for the help
Kyle M
Fayetteville Scooters ATV Wholesales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fayetteville, AR 72701
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkAll sources indicated this location was open until 5:00pm. We were racing to finish unloading our truck so we could get it to the drop off location before it closed because we were leaving town afterward. I even neglected to clean up a spill inside the truck because of the time crunch. I got to the drop off location at about 4:40pm and it was closed. I had to do an after-hours drop-off. Had I know this, I wouldn't have stressed out about returning the truck on time and I would have had time to clean the spill to avoid the cleaning fee.
Trevor MThis location was awful to work with. The business itself was cluttered. the person I interacted with was not easy to communicate with when I came back to return the trailer, the business was closed, although it was during posted business hours when I called the number the same person I interacted with previously told me to leave the trailer when I communicated I was not comfortable disconnecting the trailer. He asked me to return two hours later. I initially agreed, but then realized I had other commitments at that time, so I returned to the business and figured out how to disconnect the trailer. When I disconnected the trailer, I noticed that the pin to my ball hitch was missing. It made me realize that he had incorrectly hooked up the trailer initially by using the loop on the pin as the spot to connect the hook from the trailer. I discovered the hook dragging when I arrived at my initial location to load the trailer, and I hooked it in the correct space, not noticing that my pin was missing because I did not anticipate that he would have done that. The pin was locked in place prior to him connecting the trailer. I feel this was very unprofessional, considering I made sure to return it during posted business hours . He also asked me to leave my credit card number, which made me slightly uncomfortable because I did have it in the system as the card on file to hold the reservation. The U-Haul system was down at the time that I came to pick the trailer up and in previous rentals at other locations, I did not have to write down my credit card number and leave it on a random piece of paper on his very messy desk. I will be watching my credit card statement closely to make sure no one makes additional charges on my card. I will not return to this location and I will not recommend it to other people. Additionally, I do not normally leave reviews on businesses, but I felt you needed to be aware of how unprofessional this location is.
Kelly RWas very pleasant to work with.
VERNON HThe gentleman who assisted me at the return was extremely helpful. He could see how exhausted I was. I could barely lift the appliance dolly. He offered to assist and helped me process the truck return.
Sabrina B