I had a deeply frustrating experience renting a U-Haul from the Sarab location. The location itself was completely empty and stocked with only a single van, but the entire operation felt intentionally set up to extract maximum hidden fees from customers rather than provide basic service. First, I was charged a $10 parking fee just to leave my personal car in their completely empty, wide-open parking lot for the short duration while I was out using the U-Haul van I had rented from them. Charging customers to park on an empty lot while renting a vehicle is completely absurd and predatory. Second, the financial discrepancies are unacceptable. I was originally quoted approximately $90 for the rental, but my final invoice came out to $141.74. That is a massive jump for a simple local rental. To make matters worse, I rented the van for 3 hours, returned it in just 2 hours, and carefully refueled it back to the exact 3/4 level at which I picked it up. Despite returning it with the correct fuel level, I was still hit with a fuel charge on the final bill. Between the illogical parking fee, inflated final total, and incorrect fuel charges, I would strongly advise others to steer clear of this location.
Dario P
Sarab Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Falls Church, VA 22042
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkAdded $30 insurance charge without telling me. If i didn’t review receipt would have been charged double. Uhaul fixed it but it didn’t feel like an error more like a common practice. Plus office had no uhaul signage
Scott WThe pickup location was fine. My complaint is about the cost which is not in their control. The vehicle is advertised at $19.95 to rent. By the time all was said and done, my bill was over $100. I chose to get the $30 damage protection which I know is part of the discrepancy. But I had no idea I’d have to pay for mileage on the vehicle and several other fees. I think advertising it at $19.95 is fraudulent because there is no possible way that someone could actually rent it for only $19.95.
Jason DEasy pickup. Nice to be able to park my car there for a small fee.
Sean KThis is the worst uhaul experience. I made reservations for a van, six blankets and a dolly. They don’t have a dolly or blankets. I asked for a discount and they refused. The customer service was terrible.
Delia D