They guy at Direct Auto was great. Polite, Professional. The person at the Mills Station tried to help but would not listen. He forced a one way charge when I wanted to return to pickup location. That quadrupled the charge. He denied being able to cancel and reschedule. He also stated that the card was only on hold and would not be charged until return. UHaul took my money immediately. After a lengthy phone call to the 800 number I was told (accurately) that the charge would be corrected upon return of the trailer. BUT... The money YOU took immediately cannot be return for 3 or 4 days!!!! Are you kidding me?? I was charged for a service not yet provided and my money has been withheld un-neccesarily and incompentently. That is a garbage policy that is completely disrespecful to you customers. This is the stuff that sparks class action law suits. I gave 3 stars because of the service at Direct Auto. The equipment was in great shape. UHaul deserves a 1 Start review. Poor customer service. Very frustrated.
Ralph V
Direct Auto Outlet LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Fair Oaks, CA 95628
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Make sure trucks are working properly
Aryonna LAri was great - would totally lease from him again. The site was clean and organized, and Ari was great at explaining the nuances of the truck and trailer.
Christina C