First, your App didn’t work, second, although the vehicle was clean, all the tires needed air and the renter had to give me his personal tire compressor out of his car to inflate the tires because, even though he had requested a compressor from U-Haul, he never got one from you. Secondly, the battery died and had to have someone come out and replace it after the van would not start at a gas station. Thirdly, every time I pressed on the brakes, the entire front end of van shook very badly. Fourth, the speedometer was off by 10 mph. If the speedometer was showing 60 mph, I was actually doing 70mph. You as a company demand top dollar for someone to rent your vehicles, but you give me a vehicle that was dangerous to drive. You have some serious problems with the maintenance of your vehicles, problems that in my case could have caused a serious accident, yet it seems like you don’t care in the least bit. You seem to worry more about how clean the vehicle is returned, rather than how safe the vehicle was to drive … explain that.
Robert H
AZ Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Enola, PA 17025
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkThe gentleman that handled our rental made sure to get us on our way quickly. He was friendly and took care of processing our rental and return quickly and with a smile. I would recommend this location to anyone in the area.
SHAWN TCharged for gas even I refill as it was
NFN APerson I picked up the van from was very friendly and helpful. Van was in great shape.
Ross WThere was damage inside the interior of the van; the speaker on the back door was busted out and there were 2 serious tears in the matting. The van looked like it hadn’t been swept out or wiped down in months. I took pictures so I would not be charged, swept out the back and cabin as well as wiped it down. When I told the guy, he just smiled with no thank you or okay. There was an issue with the bill and he said “I don’t do accounting, it’s Customer Service fault if any issues, call them”. Wow.
Ruth A