A reservation SHOULD ensure customer of a vehicle at chosen pick-up location. We were penalized and made to drive an hour out of the way, versus 1 mile, to pick-up our rental. Because other customers did not return their rental per their agreement. VERY POOR BUSINESS PRACTICE! I would shop competition to compare this business policy next time. This location rep is awesome though, and very accommodating! Highly recommend this location.Warren H.
Trailer Rental & Towing in Englewood, FL at Englewood Self Storage LLC
(Distribuidor de U-Haul del vecindario)
Englewood, FL 34223
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 3 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Englewood, FL 34223
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
GoodGIAN CLAUDIO M.
Nice place but no one there.James S.
I think if they continue to be helpful as they are they will be fine. Nice clean and neat location.Michael R.
Truck had no a/c and the cab floor and middle console got extremely hot during travel, enough to burn my ankleJESSICA S.
Have some one there when I drop off the trailer.GERARD V.
Very good experiencePETER B.
Limited parking for large trucks and trailersRoland C.
No improvement necessaryMICHAEL B.
Once I arrived in FL, I contacted UHaul customer service with the intent of informing them they should not allow this vehicle to be rented again without significant repairs. Understandably I was concerned that they had me taking the truck to another contract dealer who could be yet another Larry's. The gentleman I spoke with was professional and seemed sincerely concerned. He noted the issues and forwarded me to Roadside Assistance to possibly change the return location to someplace close to a repair facility. He explained that he was not allowed to change the location but the other shop could. The lady I was sent to was pretty much the opposite of the first rep. Though she was professional, she made me tell her the whole story again and then dismissed my concern and told me to take it where I was assigned and then punted the problem to the drop off location. She told me to tell the story to the Englewood Self Storage (ESS) again and basically make it their problem. She also told me she would contact ESS and tell them I was bringing the truck and that I had concerns. As I pulled up directions to ESS, I saw where they were only open until 3:00. I arrived at 2:50 and the business was closed! By this point I was absolutely livid and called Customer Service. After more than 10 minutes in the queue, a rep came on the line and I told her I was extremely angry and apologized to her in advance of our conversation. I told her I was done and was not leaving with the truck. She handled things very well and immediately took the right position of trying to help me resolve the problem. As we were talking, the owner of ESS pulled up and took over. He couldn't have been any nicer! He spoke with me and was very concerned. He took responsibility and made a good impression for UHaul. He explained it had been a slow day and he had left to go to the bank and wasn't planning on returning, but saw me on camera and returned. I asked him if he had been contacted that I was bringing the truck and he said no one had contacted him. I am planning one or two local moves in the near future and at this point I think I will consider other options because of this overall experience.bernard T.
The minute I drove into the facility an associate greeted me at my vehicle to check me in. I was in and out in less that 10 minutes.Richard S.
The website is a nightmare! All the individual attempts to sell insurance, supplies, equipment, labor at each end, storage, etc., is incredibly annoying!! Got through about what I believe was about 90% of making a reservation, the site froze up on me. Both the pick up facility and the drop off facility personnel were polite, curious, and helpful.STEVEN J.
Frank was great.JEFFRY B.
Nice location and plenty of trucks Sean Cameron Saving Grace Home Inspections and Moving 941 284 0426Sean C.
Frank Jr was great and very helpful nice people to work with.donald L.
Great service, except the location forgot to get me the dolly. But overall greatbirgit B.
Truck rode rough even though it said smooth ride. Had trouble with tire on the traitor. Tire shredded and had to be replaced after a 2hour wait. Got about 5 miles down the road and the same tire started smoking and had to pull off road again. It was split open. Another 2 hour wait. I was supposed to close on a house in Louisville and never made it because a 14 hour drive took me 26 hours.Deborah D.